Holland & Barrett International is striving to be the world's leading health and wellness business. Currently the largest in Europe and growing in other markets, the health and wellness of our colleagues and customers is at our heart.

The Role

As Senior Product Designer, you will be joining our Customer Experience Design (CXD) Team in the ‘Top of Funnel' area, focusing specifically on helping users find the right product. You will join an exciting UX/UI department and work closely with other talented designers, product managers, researchers, analysts, and stakeholders.

Putting the customer first, your work will be grounded in empathy, drawing upon user feedback through research and testing. You will be required to carefully analyze qualitative and quantitative data to understand who our customers are, how they behave, and what problems and needs they have. Using this information, you will identify and design new opportunities to improve Holland & Barrett across our digital channels, and be responsible for effectively communicating your designs with product managers and engineers to ensure that what is built is accurate and high-quality.

Your key responsibilities will include:

• Developing the customer experience across the website and app to drive customer retention, conversion, and satisfaction.
• Analyzing goals to map out user flows for current and new features.
• Analyzing qualitative and quantitative data to inform decisions and priorities.
• Building wireframes and prototypes for user testing, A/B testing, and agile development.
• Working with product managers to record all functional requirements for developers.
• Communicating interaction design through detailed wireframes/prototypes.
• Understanding technical dependencies to produce informed solutions.
• Ensuring accessibility for all users through best practices and user feedback.
• Maintaining and shaping our Design System aligned with brand guidelines.
• Conducting UAT (user acceptance testing) for front-end changes.

Skills and experience

• Experience with ecommerce shopping behaviors and UX best practices (desirable).
• Experience in responsive design and ecommerce apps.
• Proficiency in design tools such as Figma or Adobe Creative Suite.
• Ability to prototype and user test designs using Figma, Overflow, etc.
• Good understanding of HTML5 & CSS3.
• Experience with A/B and multivariate testing.
• Outstanding problem-solving skills and effective communication with stakeholders.
• Strong teamwork and interpersonal skills.
• Excellent presentation skills and a portfolio demonstrating relevant work.

Additional benefits include pension contributions, a Technology Incentive Scheme starting at 10%, flexible holiday entitlement, private medical insurance after 12 months, learning and development opportunities, employee discounts, mental health support, onsite gyms, and more.

We are passionate about diversity and inclusion, embracing all colleagues' unique backgrounds and identities. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we celebrate our diversity.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias or employees. We are not responsible for any fees unless specifically agreed.

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