JOB TITLE: Senior Product Manager - Credit Cards

LOCATION(S): Manchester, Chester or Cardiff

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above

About this opportunity

We have an exciting opportunity for a Senior Product Manager to join our Credit Cards Product Development team. You'll be accountable for the instalments product line on credit cards, and a catalyst to the overarching cards product strategy. You'll partner with our Platform and Engineering teams, Embedded Finance, and other Credit Card product teams to deliver the core borrowing product strategy, and Customer Propositions team to develop a deep understanding of customer needs and objectives.

The Credit Card business is looking to transform and is entering an exciting new partnership phase with Visa, so there couldn't be a better time to join us!

Your accountabilities will include

• Own and drive the product strategy for Instalments on cards and other core borrowing features. Responsible for the instalment plans P&L on credit cards.

• Develop instalments participation strategy and product construct, bearing in mind commercial, customer and conduct outcomes.

• Deliver instalment plan capability and roll out across the credit cards customer base, partnering with Labs and other areas of the bank, alongside technology providers.

• Work closely with Engagement and Retention team to define pricing and segmentation strategy for test-and-learn post launch, and scale instalments, delivering good commercial and customer outcomes.

• Work with partners across the business to ensure proposition is fully aligned to risk appetite, policy and Consumer Duty, whilst maintaining competitive edge.

• Provide thought leadership to drive innovation and customer-centric propositions, considering industry and economic information, market intelligence, customer/sector behaviour, emerging technology and regulatory requirements.

Essential skills and experience required

• Product SME: Deep understanding of credit card or instalment product construct, including aspects such as payment allocation and minimum due calculations.

• Problem solving and strategic thinking – bringing a creative and credible approach to new or existing problems.

• Customer Centricity – promoting the value of customer outcomes with team and peers.

• Analytical skills – able to access, interpret and use data and information

• Stakeholder Management – managing internal and external stakeholders, quickly establishing credibility and fostering trust and ongoing collaboration.

• Leadership & Culture – champion a growth mindset and able to work in an agile way, maintaining focus on delivering in a world of competing priorities.

• Communication – excellent written and verbal presentation skills; confidently able to present at multiple levels.

• Policy design – experience of developing policies for implementation.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more!