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Senior Product Manager (CRM and Customer Journey), Chandler's Ford

Client: Utilita Energy

Location: Chandler's Ford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c7d91227f212

Job Views: 46

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Salary Range: £74,814 - £84,059 | Location: Remote / Chandler's Ford | Closing Date: Until filled

Job Profile: Looking for new energy

Title: Senior Product Manager (CRM and Customer Journey)

Department: Procode IT

Location: Remote / Chandler's Ford

Salary: £74,814 - £84,059 + 15% Bonus Scheme

Are you an experienced Product Manager with a background in managing CRM-focused products and the customer journey?

If so, this could be the role for you!

About us

We are a dynamic software company established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower costs through smarter process automation.

Are you curious about the future of tech? Do you have the drive to deliver great solutions for customers?

We offer a uniquely inclusive and diverse workplace, aiming to showcase the best in everyone and enable you to be your best.

Our promise is to put customers at the heart of everything we do; our passionate workforce ensures this in every decision.

What does this role involve?

You will work closely with our customer team to modernise current products and services, as well as manage new products.

You will be responsible for the value and viability risks of a product and overall accountable for its outcomes.

You will monitor all aspects of a product's performance to inform the product roadmap and own the product backlogs by prioritising business needs.

You will conduct market research and competitive analysis to identify opportunities and threats, as well as gather customer insights to inform product decisions.

Who are we looking for?

Your extensive commercial Product Management experience with CRM systems and the Customer Journey will be key to success.

Your willingness to take accountability for product outcomes will empower you to deliver value.

Your experience in competitor analysis and opportunity identification will help deliver better products to our customers.

We champion diversity and foster an inclusive culture where you can be your authentic self.

Benefits - available from day one!

• Bonus Scheme, including personal and company elements.
• Career progression opportunities as we expand.
• 25 days annual leave plus bank holidays.
• Pension scheme with 4% company contribution when you contribute 5%.
• Opportunities to win tickets to major outdoor events.
• Access to Unmind App for mental wellbeing support.
• Paid volunteering day annually and fundraising opportunities.
• Health care scheme including dental, eye care, treatments, and diagnostics.
• Death in service benefit: twice your annual salary.
• Employee Assistance Programme with 24/7 counselling, legal, and financial advice, plus GP access.

  The Luxion Group includes Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd, and Canary Care Global Ltd.