About Smartnumbers

We are on a mission to stop fraud and improve customer authentication. Fraud is a huge problem affecting millions of people. We combine patented machine learning technology with deep domain knowledge to prevent contact centre fraud. We work with strategic partners to protect large banks, emergency services, and more, and we are committed to developing our people and high performing teams.

What You'll Be Working On

We are searching for an experienced Senior Product Manager who combines strategic product leadership with deep technical expertise. This role requires understanding customer domains to build data propositions and the ability to transform data challenges into breakthrough products. You will report to the Head of Product Management and join the Product & Success team at Smartnumbers. Your responsibilities include:

• Structure and communicate product narratives — craft clear, structured written narratives (e.g. memos, PRFAQs) that capture the product vision, strategy, and requirements
• Own and drive the product strategy and roadmap for your product(s) to realise the product vision and balance technical innovation with measurable business outcomes
• Maintain a prioritised product backlog that delivers your product strategy
• Architect end-to-end data product lifecycles from conceptualization to production
• Drive customer-led product discovery with a deep understanding of technical feasibility and market potential
• Lead cross-functional teams of data and software engineers in developing complex data products
• Use a balanced approach to prioritisation (data, customer insight, market analysis, strategy and instinct)
• Translate and communicate complex technical concepts into clear, actionable product strategies to executives, technical teams, and customers
• Collaborate with Research, Sales and Account teams to leverage user insights and market nuances
• Accountable for the end-to-end product process in an agile, cross-functional development team
• Collaborate with other business units to ensure successful launches
• Manage complex stakeholder relationships across technical and non-technical domains
• Mentor other team members and contribute to product management best practices, with potential for line management
• Support the Head of Product Management in implementing product best practices across cross-functional teams

What You'll Need For The Role

Smartnumbers values diversity of experience. Candidates should have a strong combination of several of the following skills, competencies and experience:

• Outcome-focused — define success for the customer and measure progress with data-informed decisions
• Bias to action — willing to decide with incomplete data and experiment with real customers
• Comfort with ambiguity — create structure and clarity in ambiguous challenges
• Self-starter with a growth mindset
• Curious — understand customer problems and opportunities
• Customer-centric — start with the customer and align with business needs
• Clear communicator — explain concepts to diverse audiences
• Ownership — take responsibility for all aspects of the product
• People management — coaching/mentoring within Product & Design (experience preferred)

Technical and Domain Experience:

• Fraud and risk management expertise — knowledge of fraud prevention, detection, and risk mitigation
• Understanding of customer journeys in contact centres, with focus on in-call fraud detection
• Experience with data pipelines and familiarity with machine learning concepts
• Experience with complex enterprise integrations
• Ability to self-serve and build insights using data tools
• Skill in translating data challenges into product solutions
• Experience in data product management or similar technical product role
• Proven portfolio of successful data product deliveries

What We Can Offer You

Salary: circa £80,000 per annum, plus a comprehensive benefits package.

• Hybrid working with two days in the office (City of London)
• Family-friendly benefits including paid parental leave
• Health insurance with optional coverage for family members
• Workplace pension with Aegon
• Life insurance (4 x salary)
• Discretionary annual bonus up to 10%
• Weekly self-development time
• 25 days annual leave plus bank holidays, birthday off, and buy-up to 5 extra days
• Regular company socials and wellbeing support with a monthly wellbeing allowance

The Application Process

• Initial screening call
• Interview with the hiring manager
• Panel interview including a research task
• Culture-focused stage with Bar-raiser, HR interview and Meet the team

Smartnumbers is an equal opportunities employer. You will receive equal treatment regardless of age, disability, neurodiversity, gender identity or expression, race, religion or belief, sex and sexual orientation. We welcome all applications. We provide reasonable adjustments in our recruiting process; please reach out to the hiring contact if needed.

About Us

We help companies fight fraud by protecting contact centres and enabling organisations to share intelligence and best practice. Our cloud-based, AI-powered platform uses carrier network access, shared fraud data, and machine learning to protect customers.