Overview

Senior Product Manager at the International Baccalaureate (IB). Hybrid working opportunity with office presence required once per week. Location: IB Global Centre, Cardiff.

Salary: £39,523 - £49,529 (negotiable dependent on experience).

About The IB: The International Baccalaureate provides world-class educational services to over 5,700 schools across 160 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world.

Job Details

Job Type: Full-Time, 37.5 hours, Permanent

Location: IB Global Centre, Cardiff (hybrid, weekly office presence)

Application deadline: 21 September 2025 at 11:55pm

About The Job

The International Baccalaureate (IB) is undergoing a bold digital transformation—and this is your opportunity to be part of it. As a Senior Product Manager within our newly established Digital Office, you’ll play a pivotal role in shaping the future of IB’s digital product ecosystem. This isn’t just about managing products—it’s about reimagining how we serve schools, educators, and learners worldwide through digital innovation.

The Digital Office sits at the heart of our product strategy, with end-to-end responsibility for customer-facing products across our existing platforms and new ventures. You’ll join a multidisciplinary, impact-driven team responsible for delivering meaningful, measurable outcomes in a fast-evolving educational landscape.

As a Senior Product Manager, you’ll work on Salesforce and CRM products in School Operations and help shape the next generation of tools that support schools on their IB journey—from first inquiry through ongoing engagement. You’ll work across a suite of CRM and Salesforce integration products that drive school candidacy, marketing automation, sales pipeline management, school authorization and evaluation, educator network workforce management, and customer service. These platforms are foundational to how we grow, support, and empower our network of schools and governing bodies around the world.

Key Responsibilities

• Champion user needs and business goals by partnering with cross-functional stakeholders across the organization—aligning around shared priorities and delivering impactful outcomes.
• Gather and synthesize insights from user feedback, research, market trends, technology capabilities, and internal expertise to inform product direction and innovation.
• Define and drive product strategy and roadmaps for your portfolio—making smart trade-offs, setting clear priorities, and maximizing both product performance and return on investment.
• Translate vision into action by developing clear, actionable product requirements and communicating them effectively across teams and leadership levels.
• Collaborate closely with Engineering and UX Design to build and launch solutions that are technically sound, beautifully designed, and deeply valuable to users.
• Embed a customer-centric mindset by driving early and continuous feedback loops, grounding decisions in data, and designing for end-to-end journeys that truly serve our global users.
• Continuously monitor the education and edtech landscape, staying ahead of competitor moves, emerging technologies, and shifting user expectations to keep our products relevant and future-ready.
• Mentor, coach, and inspire fellow product managers, helping to grow a high-performing product culture that values curiosity, experimentation, and impact.

About You / Qualifications

• You bring proven experience in product management in B2B or B2B2C environments where stakeholder complexity and scale are key considerations.
• Hands-on expertise using Salesforce to manage customer interactions, track sales leads, and maintain customer databases. Salesforce certifications (e.g., Administrator, App Builder, Consultant) are an advantage but not essential.
• Experience with AppExchange solutions and custom development using Salesforce APIs, Lightning platform, and integrations.
• Fluent in agile, iterative delivery and able to adapt process to context—balancing discovery with execution to deliver meaningful outcomes.
• Thrive in collaborative, cross-functional teams and have a track record of working with software engineers, UX designers, and business leaders to ship high-impact products.
• Proficiency in Salesforce core products (e.g., Sales Cloud, Service Cloud, Marketing Cloud).
• Data-informed and insight-driven—comfortable analysing usage data, interpreting research, and applying market signals to shape roadmaps and measure success.
• Strong focus on user experience and UX design principles that put educators and learners first.
• Curious, humble, and ethical leadership; fosters psychological safety, trust, and inclusion.
• Collaborative mindset, willing to mentor others and contribute to a purpose-driven product culture.
• Knowledge of trends and innovations in educational technology is an advantage.
• Excellent verbal and written English communication skills.

Benefits & Additional Information

• Salary: £39,523 - £49,529 (negotiable dependent on experience).
• 10% employer pension contribution with a 3% employee contribution
• Enhanced family-friendly benefits
• 25 days annual leave, plus public holidays, with the option to buy up to 5 additional days
• Life assurance 4x annual salary
• Flexible working hours
• Paid volunteering leave
• Excellent continuous professional development
• 1.5% Flexible benefits allowance
• Note: In September 2025 our Cardiff office will relocate to Fusion Point One, Dumballs Road, Cardiff, CF10 5BF. Parking spaces available at the new site.

Applications are being accepted until 21 September 2025 at 11:55pm.

We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.