End Date

Wednesday 01 October 2025

Salary Range

£90,440 - £106,400

Flexible Working Options

Hybrid Working, Job Share

We support flexible working – information on flexible working options is available.

Job Description Summary

We're looking for someone to join our dynamic team who is passionate about supporting our customers. As the Product Owner for the Colleague Assistance Tool, you’ll be the driving force defining the Journey for customers experiencing financial difficulty. The ideal candidate will have a pioneering approach and exceptional collaboration skills, Inspiring the team to deliver against our customer centric set of Objectives and Key Results (OKRs).

Working within the Customer Journey & Treatments Lab you'll play a pivotal role in the next stage of our transformation journey. The Lab’s purpose is helping our customers before, during and after financial difficulty. We'll ensure we help them become more financially resilient and improve their overall financial wellbeing. We aim to achieve this purpose through improving colleague tools, allow them to help customers to better handle their day-to-day finances, and by simplifying the Customer Financial Assistance systems through an increased focus on Test Automation, DevOps, Cloud technologies and Rationalisation.

Through transforming the end-to-end customer journey for Customers in Financial Difficulty, you'll work with business partners to simplify and tailor journeys, creating a flawless multi-channel proposition and fantastic customer experience.

You'll lead an impactful, customer focused team, encouraging an innovative approach from the beginning. Inclusivity will be key to your success, creating a compelling vision and environment for Customer Journey Managers, Engineers, Designers to thrive.

Job Description

JOB TITLE: Senior Product Owner - Financial Wellbeing

LOCATION(S): London

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above.

About this opportunity

We're looking for someone to join our dynamic team who is passionate about supporting our customers. As the Product Owner for the Colleague Assistance Tool, you’ll be the driving force defining the Journey for customers experiencing financial difficulty. The ideal candidate will have a pioneering approach and exceptional collaboration skills, Inspiring the team to deliver against our customer centric set of Objectives and Key Results (OKRs).

Working within the Customer Journey & Treatments Lab you'll play a pivotal role in the next stage of our transformation journey. The Lab’s purpose is helping our customers before, during and after financial difficulty. We'll ensure we help them become more financially resilient and improve their overall financial wellbeing. We aim to achieve this purpose through improving colleague tools, allow them to help customers to better handle their day-to-day finances, and by simplifying the Customer Financial Assistance systems through an increased focus on Test Automation, DevOps, Cloud technologies and Rationalisation.

Through transforming the end-to-end customer journey for Customers in Financial Difficulty, you'll work with business partners to simplify and tailor journeys, creating a flawless multi-channel proposition and fantastic customer experience.

You'll lead an impactful, customer focused team, encouraging an innovative approach from the beginning. Inclusivity will be key to your success, creating a compelling vision and environment for Customer Journey Managers, Engineers, Designers to thrive.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

Responsibilities

• Able explain the priorities on which the squad are working, both to business partners and other lab leads. Strong coordination with other PO’s is required ensuring dependencies are accounted for and appropriately prioritised in their backlogs

• Continually review the required teams and capabilities within the squad to enable realisation of the vision

• Be accountable for delivery against the Objectives and Key Results (OKRs) and / or revision of the OKRs based on new data and findings

• Design the product as a service, ensuring that service offering and it’s solution capabilities address customer needs without creating new ones (avoiding failure demand)

• Lead pivotal initiatives, technical releases, LRM commitments, customers, and collaborators with dedication.

• Ensure adequate focus placed on burning down technical debt and prioritising defect fixing in production over new features

• Ensure that the non-functional elements of products are considered (robustness, performance, scalability, usability, extensibility, ease to maintain and configure, ease of integration etc.)

• Encourage team to test and learn by producing easy to use prototypes and MVPs and trialling them in a model office environment

Qualifications

• Working in an Agile delivery environment at scale

• Delivery of technology change across software and infrastructure

• Working with technical and cross-functional teams

• Financial planning and cost control – a track record of delivering within budget and using resources efficiently

• Strong influencing skills

• Strong dependency management and effective resolution of risks and issues

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.