Create innovative solutions using data and research to address wider challenges in your organization.

Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organizations.

Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish.

Enhance operational performance on every program in partnership with your stakeholders.

A day in the life

As a Senior Program Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.

Senior Program Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. Your responsibilities extend beyond process improvements; you could also contribute to areas like diversity, equity, and inclusion.

About the team

When you see your Amazon parcel arrive the next day, you've experienced the work of our sophisticated fulfillment network. At AMZL Europe, we deliver millions of packages daily with speed and quality. Our Launch and Expansion team is central to this, focusing on making last-mile delivery more efficient by improving existing networks, inventing new solutions, and developing infrastructure.

Roles within the team include program managers responsible for launching new sites, planners addressing challenges like low emission zones and EV charging, strategy teams optimizing existing buildings, and analysts delivering data-driven insights.

• Help plan the future of Europe's largest last-mile delivery network.
• Select, build, and launch large infrastructure projects with multi-million dollar budgets.
• Make decisions shaping Amazon's global fulfillment strategy.
• Deliver innovative solutions to delight customers.

Qualifications

• Experience in program or project management.
• Proficiency in using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Master's degree or MBA in business, operations, human resources, organizational development, instructional design, or related fields.
• Experience leading process improvements.

Our Program Managers

Think strategically and innovate continuously. Collaborate across teams to scope new solutions, conduct research, and analyze data—all aligned with Amazon's long-term vision. Your work will influence business decisions and help shape the future of Amazon.

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