Senior Project Manager, Creative Solutions

IGN Entertainment, a division of Ziff Davis, Inc., is one of the world’s largest gaming and entertainment media platforms and the go-to destination for fans to explore and celebrate games, film, TV, comics and much more. Across its 16 digital properties, IGN Entertainment reaches more than 490 million monthly users in 110 countries and engages with 85 million fans on social media. Its portfolio includes favorites such as IGN, Eurogamer, Digital Foundry, Rock Paper Shotgun, and MapGenie, delivering daily content across 46 platforms, including YouTube, TikTok, X, Facebook, Instagram, Snapchat, and connected TV. Through its online digital store Humble Bundle, IGN Entertainment has donated over $250 million to more than 38,000 charities worldwide, underscoring its commitment to making a positive impact. Headquartered in Los Angeles, IGN Entertainment's content is localized in 20 languages.

Job Summary:

Come join IGN as a Senior Project Manager, where you’ll be responsible for the day-to-day management of IGN’s world-class client marketing campaigns. In this role you will serve as the main point of contact for the client as well as internal stakeholders including sales, video production, design and content management for the campaigns that we run. Senior Project Managers are involved in campaigns when a campaign is confirmed and works with the pitch team to understand what the campaign consists of and why so they can carry that understanding throughout execution, while taking ownership for the smooth running and delivery of the campaign. Additionally, you will be responsible for updating and maintaining training documents, establishing team processes and efficiencies and managing a direct report.

The Client Service team sits within the wider Global Creative Solutions team which has members throughout the US, UK, and Australia and is responsible for conceptualizing and delivering custom campaigns for IGN’s advertisers. Custom campaigns can include any combination of bespoke ad design, branded content, content sponsorship, events and product launches that run across multiple platforms including IGN.com as well as its social profiles such as Twitter, Snapchat, Instagram, TikTok and Facebook. The successful candidate will be able to demonstrate they have been responsible for working cross-departmentally to bring projects to life and have a great client-facing manner.

Job Duties:

In a nutshell: making sure booked campaigns happen on time and as expected, which includes:

Taking point on, and organising, sold campaigns including leading internal and external kick off calls and summarising pertinent information, requirements and expectations for those in attendance

Collaborating with designers, video producers, ad ops, events, content, and social media leads to ensure teams are equipped with everything necessary (e.g. information, assets etc) to fulfill on booked activity

Being the primary point of contact for anyone involved in the campaign

Communicating with clients and sales on the status and progress of their campaigns and updating on needs or status changes if necessary

Managing production budgets in conjunction with video producers

Managing the overall campaign timeline and ensuring it is stuck to, and alerting relevant stakeholders of any potential changes to it

Once launched, ensuring campaigns are promoted appropriately and deliver on the expected goals/ KPIs

Analysing and understanding the performance of campaigns and feeding that information into post-campaign analysis as well as the ideation phase to advise on anticipated performance and best practices

Providing excellent customer service to IGN’s clients and taking responsibility for a client experience that builds and fosters strong relationships as well as encourages repeat business

Managing another Project Manager where you will provide support and guidance across their branded campaigns as well as assist with the assignment of campaigns along with the Head of Creative Solutions (UK) and Lead Creative Producer (UK)

Establishing processes to make the day-to-day part of the job more streamlined

Updating training documentation to assist with onboarding and continued training of Project Managers

Job Qualifications:

Passion for IGN, its content and its subject matter

Proven experience working effectively with cross-functional teams (technical and non technical) and all levels of management (internally and externally)

Great organisational skills

Experience working, and leading communications, with clients

Experience managing, coaching and developing people

An objective, collaborative and composed approach to problem solving

BA/BS Degree in business, marketing, communications or other related field, or equivalent years of experience (see below bullet point)

3+ years experience in digital media (media planning, account management, sales, and digital advertising a plus)

Strong written and in person communication skills (Email, phone, in-person meetings)

Strong understanding of advertising and content performance metrics

• Work Schedule: Full-time working schedule, M-F, 9.30am - 5.30pm, with possible hours before or after the typical work day.

Travel Requirements: There may be travel from time to time based on projects.

Physical Requirements: This role involves typical office and computer-based activities, including prolonged periods of sitting or standing and frequent use of hands, fingers, and vision for tasks such as operating a computer, mouse, and keyboard. Frequent travel is required, which could include lifting and carrying materials, and navigating airports, hotels, and other venues. Reasonable accommodations can be made for individuals with disabilities in accordance with applicable laws.

Our Culture and Values

At IGN, we believe diversity stimulates creativity, promotes the exchange of new ideas, and enriches our personal and professional lives. We are committed to championing diversity in all that we do, weaving fairness and equity into the fabric of our organization, and achieving a safe, welcoming, inclusive, and antiracist culture where everyone belongs and everyone can thrive.

Here’s the good stuff about us…

• You’ll make an impact. We reach 490MM monthly unique users. We’re big time, but we’re not afraid to give you real opportunities to be epic and make a difference immediately.
• We’ve got a big presence, but a small team.
• We have fun. It’s all about games and games are fun. Anyone can offer a casual work environment, flexible hours, and benefits. We can offer that and a place where you can squad up with your coworkers in the arcade/game room.
• We’re passionate about what we do. IGN employees understand our users, because they are our users. We have a personal interest in providing the best possible product.

IGN Entertainment offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, and vision plans, life cover and income protection; a company Pension scheme, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Flexible Time Off, Volunteer Time Off, Gym and Cycle to Work Schemes as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then IGN is the place for you.

Ziff Davis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.