Overview

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Join to apply for the Senior Quantitative User Experience Researcher (Frontend) role at Agoda.

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

What you will do

• Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. You will integrate research into the work of colleagues in other roles to achieve impact and help turn research into a strategic asset for Agoda's decisions and processes.
• Conduct research end-to-end for high impact, guiding stakeholders to the best collaboration with research aligned to their goals.
• Initiate research efforts serving Product Vertical goals in the medium- and long-term with a well-informed understanding of the business.
• Formulate programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams.
• Lead projects in collaboration with other stakeholders and evaluate the pros and cons of various research methodologies.
• Mentor others in the use of techniques and tools for high-quality execution.
• Describe user problems and business opportunities to a variety of stakeholders by leveraging quantitative and qualitative data.
• Demonstrate critical thinking beyond business requests and communicate effectively with business teams, product teams, designers, engineers, and other stakeholders (in English).
• Enjoy collaborative work in a dynamic, data-driven, and creative environment.

Qualifications

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field
• 10+ years of relevant experience in consumer-facing business domains
• Expert in quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, statistical concepts, etc.)
• Experience with qualitative and user-centered design methods (interviews, diary studies, observation, think-aloud usability testing, etc.)
• Comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities using both quantitative and qualitative data
• Strong storytelling and communication skills; able to speak fluently with business people, product teams, designers, engineers, and other stakeholders
• Enjoys collaborative work in a dynamic, data-driven, and creative environment
• GDPR, data compliance and ethics knowledge applied to research activities

Responsibilities

• General Role Expectations: Conducts research end-to-end for high impact; initiates research aligned to product goals; formulates programmes of study; leads cross-stakeholder research projects; assesses research methodologies and mentors others.
• Research Skills: Evaluate opportunities, manage inbound requests, propose solid projects, execute with rigor, apply mixed methods, triangulate findings, and select appropriate tools; ensure ethical and compliant practice.
• Communication & Collaboration: Drive cross-discipline collaboration, work with researchers and other disciplines, tailor communication to audiences, and contribute to standards of research excellence.

Equal Opportunity

Equal Opportunity Employer. Agoda values diversity and an inclusive environment. Employment is based on merit and qualifications, regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We may keep applications on file for future vacancies unless you request removal, in accordance with our privacy policy.

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet