About us

Salary - £45,974.00
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

This rare and exciting opportunity has arisen within United Utilities to join our Charges Team, due to the promotion of the current role holder. This role will assist in developing and communicating the charging strategies that United Utilities uses in setting charges to customers, which involves engagement with multiple teams across United Utilities, customers and regulators. There will be potential for further progression for the correct applicant.

The role would ideally suit a customer focused individual with a background in policy development and analysis.

Supporting the Charges Team, in developing customer charges and charging policy, and to support the annual charges setting and publication process.

Ensuring that responses to queries accurately reflect charging policy and that charging policy is applied appropriately. Making sure that complex customer issues are dealt with efficiently and effectively.

Ensuring that data is accurately analysed and interpretated, for use within customer communications and submissions to regulators. Also to provide project management support for the team as required.

Production and analysis of data to assist key policy decisions to be made by senior management.

Provide recommendations relating to complex customer queries and internal requests.

Accountabilities & Responsibilities

• Ownership of the process to co-ordinate the annual review of non-primary charges - this includes arranging and attending meetings, escalating issues, undertaking research, and challenging where necessary.
• Support responses to complex customer queries in relation to the company's charging policy - this also includes issues escalated internally, or by Ofwat, the Consumer Council for Water or other external stakeholders.
• Own the process to update and develop charging guidance documents, which are used by the customer service team. This includes monitoring the areas of charging policy that are generating queries, to educate and improve understanding within the company.
• Ensuring accuracy and comprehension of regulatory reporting documents, including proof reading and providing feedback to the Regulatory Reporting Manager as necessary.