Overview

Join Ipsos's team of Customer Experience enthusiasts, where your contributions will help clients shape exceptional customer experiences. As a Senior Research Executive, you’ll manage cutting-edge projects, spanning the full lifecycle from design to impactful insights. Collaborate directly with clients, offering client success, insights and advisory services across diverse industries.

About You

• Proven client servicing experience
• Expertise in CX technologies (e.g., Medallia, Qualtrics)
• Proficiency / interest in AI-based research methodologies
• Detail-oriented, with a passion for customer experience
• Client management and communication
• Skilled in data analysis and reporting
• Ability to identify growth opportunities
• Collaborative teamwork approach
• Open to feedback and continuous learning
• Experience with technology platforms
• Commercial growth acumen

Benefits

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

Working arrangements

We realise you may have commitments outside of work and will consider flexible working applications – please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.

Equality and inclusion

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as Level 1 Disability Confident Committed. We are dedicated to providing an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Research
• Industries: Market Research

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Ready to have an impact? Apply now!