About BMG Research

BMG Research, part of the RSK Group, is a leading social research and analytics agency operating primarily in the UK. With over 30 years of experience, we partner with clients to inform decision‑making, shape policy, and guide investment – leading to better public services, positive customer experiences, and a fairer, more equitable society.

Key Responsibilities

• Support research projects that span UK public services, utilities (e.g., Ofwat, Ofgem), and the social housing sector – from design through to analysis and reporting.
• Assist with all elements of research design, execution, client management, and reporting to deliver actionable insights.
• Work closely with senior team members to ensure the production of high‑quality research materials, robust data quality, and insightful reporting, while contributing to project timelines and client expectations.
• Demonstrate subject‑matter expertise for customer experience research in housing, utilities, and public services.
• Undertake secondary research and support proposals and business development.
• Maintain up‑to‑date knowledge of sector trends, regulatory requirements, and best‑practice methodologies.
• Build strong relationships with clients, understand their challenges, and deliver tailored insight solutions.
• Ensure all research materials and methodologies are robust, compliant with sector standards, and tailored to client needs.
• Support the design and sign‑off of research materials, including questionnaires, script checking, discussion guides, and sampling strategies.
• Advise on data analysis to generate actionable insights relevant to clients’ sector challenges.
• Quality‑check deliverables, ensuring data and reports are accurate.
• Prepare and deliver high‑quality client reports and presentations, making findings accessible and engaging.
• Ensure all research activities comply with GDPR and sector‑specific data requirements.
• Maintain high standards of quality assurance throughout the research process.

Person Specification

• Ideally 2–3 years’ experience working in a research or insight role, with an understanding of different research methodologies.
• Strong interpersonal skills and the ability to work collaboratively and with initiative.
• Numerate, with experience in data analysis and interpretation.
• Able to thrive in a fast‑paced environment, taking on challenging tasks and learning rapidly.
• A genuine desire to provide solutions to clients and deliver impactful research.
• Experience in customer‑experience research with UK public‑sector clients, including survey design, fieldwork management, and insight reporting for central government, local government, public agencies, and regulatory clients.
• Experience of large‑scale customer‑experience tracking studies.
• Housing: Experience with tenant or leaseholder surveys, tenant‑satisfaction measures, or transactional surveys for social housing providers.
• Utilities: Understanding of regulatory research for Ofwat (C‑Mex, D‑Mex), Ofgem (Esat), or water/energy sector clients.
• Training or coaching of junior team members.

Salary & Benefits

• £Commensurate with experience.
• Hybrid working – 3 days per week in the office, 2 days from home.
• A flexible benefits programme, including the option to purchase additional holidays, payroll giving, a cycle‑to‑work scheme, and private health care.
• Ongoing personalised development, training, and development pathways.

EEO Statement

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.