Overview

Working in the Business Support area of Nationwide's arrears management function, Collections & Recoveries, an opportunity has arisen for an individual to progress their career within the Secured Strategy team on a permanent basis. The role focuses on enhancing the team's insight into the delinquent portfolios for all products that support the department's vision to deliver best in class Collections and Recoveries performance through great customer service, via inspired people in a flexible and cost-efficient manner with the agility to adapt to changing business needs.

At Nationwide we offer hybrid working wherever possible. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at our Northampton, Bournemouth or Swindon office. While this location is where we are primarily looking to fill the role, we would welcome your application if you’re based elsewhere and your hiring manager will provide further details on how this could work. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you'll be doing

Recognised as a subject matter expert in your area, your work will be varied and demanding. Under the guidance of the Senior Strategy Manager (Secured), you will be responsible for:

• Support the design, development and implementation of collections strategies, shaping new strategies whilst maintaining regulatory compliance. Develop continuous improvements in strategies and processes used across the department to generate further efficiencies in team delivery.
• Support the design and delivery of high quality, insightful and informative strategy reports/packs for senior committees across the society, that will enable understanding of performance and drive and promote strategic decision making across relevant business areas.
• You will carry out analysis and report your findings on performance in key activities in comparisons to industry peers. You will undertake a proactive role on a portfolio of complex and concurrent activities end to end and liaise with the relevant management teams and business stakeholders to broaden knowledge and understanding of the Collections & Recoveries landscape to provide an optimal solution to any risks and associated issues that arise.
• You will also look to carry out root cause analysis to provide insight and feedback into future lending decisions, whilst proactively sharing knowledge and experience through coaching and development of other Strategy Analysts in the department.

About you

At minimum you'll:

• Have experience of developing proposals and maximising strategy effectiveness within a Collections and Recoveries environment.
• A proven track record of working with data, showing a logical approach to problem solving in relation to both business and technical issues.
• Good understanding of secured finance products, also have experience and knowledge of the relevant regulatory and legislative frameworks e.g. Mortgage Conduct of Business (MCOB), Consumer Credit Sourcebook (CONC), etc.
• Data analytical skills and experience in the use of SAS / SQL coding.
• Excellent report writing and presentation skills with the ability to keep the complex simple
• Good communication skills with the ability to engage and collaborate with others, whilst adapting content to various audiences.
• Have a detailed knowledge of working with mortgages

Values and extras

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - Being honest and direct with good intent and saying what needs to be said in the room. Clarity, precision, and language that customers and members can understand.
• Push for better - Aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - Prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
• Feel what customers feel - Placing customers (internal and external) at the heart of decision making, ensuring that colleagues are customer focused and committed to achieving the right outcomes for customers and Nationwide.

We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you'll get

• 25 days holiday, pro rata
• From January 2026, all colleagues will have access to fully funded private medical insurance
• A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance worth 8x your salary
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide. As a mutual, we&aposre owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.