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About Heidi

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. In 18 months, we have returned more than 18 million hours to clinicians and supported over 73 million patient visits. We operate in more than 116 countries, across 110 languages, and partner with major health systems such as NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health. Founded by clinicians and backed by nearly $100 million in total funding, our mission is to double healthcare’s capacity while keeping care deeply human.

The Role

As a Senior Sales Engineer, you’ll serve as the technical leader during the sales process, helping prospects understand what’s possible with Heidi, guiding integration feasibility, and ensuring a smooth transition into implementation. You’ll collaborate closely with Account Executives, Solutions Architects, Product, and Engineering to navigate high‑stakes enterprise requirements, including EMR integrations, SSO, custom data workflows, and security architecture.

Responsibilities

• Lead deep technical discovery with enterprise and mid‑market prospects to uncover integration, security, and compliance needs.
• Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
• Deliver compelling demos and architecture walkthroughs to technical stakeholders, including IT, InfoSec, and engineering teams.
• Own technical responses for RFPs, security assessments, and due diligence requests.
• Proactively surface and resolve technical concerns to accelerate deals and act as a trusted technical advisor to the customer.
• Partner with implementation teams to ensure a smooth transition post‑signature and provide feedback to product and engineering from the field.

Qualifications

• 5+ years of experience in Sales Engineering or Solutions Architecture, preferably in SaaS, healthcare, or enterprise software.
• Strong knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
• Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors; FHIR/HL7 familiarity is a plus.
• Excellent ability to synthesize complexity and communicate clearly to both technical and non‑technical audiences.
• Comfortable operating autonomously in a fast‑paced, early‑stage environment.
• A trusted partner to sales and a credible voice in technology discussions with customers.

Benefits

• Hybrid flexible work environment.
• Paid birthday and wellness days.
• Generous personal development budget per annum.
• Opportunity to learn from top engineers and creatives in a diverse team.
• Equity participation with potential for global impact in a leading healthtech startup.