Overview

Senior Sales Operations Officer – St Neots (PE19) – Permanent – Full Time

Senior Sales Operations Officer role at TieTalent. Be the operational backbone of our Business Development and Sales function, focusing on CRM integrity, pipeline visibility, opportunity triage, and campaign coordination. If you enjoy spinning plates without dropping detail, this is the role for you.

Based at our Head Office in St Neots, Cambridgeshire, with the flexibility to work from home part of the week. On-site, you’ll collaborate with teams across Business Development, Sales, Marketing & Comms, and Delivery; strong communication and relationship-building skills are essential.

Salary and Benefits

• Salary: £35,000
• 25 days annual leave (inclusive of up to 3 days December shutdown)
• Buy or sell up to 5 days’ annual leave
• Two pension schemes to choose from
• Private Medical & Dental Insurance + discounts for additional family members
• Life Assurance scheme up to 4 x salary
• Multiple Save schemes
• Electric/Hybrid Car leasing scheme
• Cycle to work scheme
• Retail discounts
• Continuous Professional Development support
• Annual Wellness Allowance

What you’ll do

You’ll act as a central point of contact across frameworks, CRM workflows, and internal coordination; keeping our business-winning activities running to plan and on pace. Your work will help ensure operational rigour behind every lead, bid, and customer interaction.

You’ll be based at our Head Office in St Neots, Cambridgeshire, with remote work 1-2 days per week. On-site, you’ll collaborate closely with teams across Business Development, Sales, Marketing & Comms, and Delivery; effective communication and relationship-building are essential.

You’ll play a key role in our restructured Business Development function, providing the operational glue that keeps things aligned and moving. Reporting to our new Head of Business Development, you’ll support two teams led by our Lead Key Account Manager and Lead Business Development Manager, focused on delivering our growth ambition through Beyond Boundaries 2030.

From managing CRM data and dashboards to coordinating with Marketing & Comms, triaging inbound opportunities, and overseeing our bid portals and frameworks, you’ll bring people, processes, and information together to help the team perform at its best.

Essential Experience

• Strong organisation and communication skills
• Background in sales operations, sales support, or bid/framework coordination
• Confidence managing multiple priorities in a fast-paced environment
• Excellent attention to detail and ability to work independently
• Strong working knowledge of Microsoft Office applications

Desirable experience

• Experience in the defence, government, or security sectors
• Familiarity with CRM platforms or pipeline reporting tools

Our non-negotiables

• A UK National and eligible to work in the UK
• Eligible to obtain and maintain a UK Government Security Check (SC) clearance

About MASS

MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. MASS is an equal opportunities employer; we value our people and provide a friendly workplace where everyone can make an impact.

Apply today to see how working for MASS could work for you.