Overview

We are working with a Membership Body in London who are seeking a Senior Salesforce Administrator to join the team.

IN A NUTSHELL The purpose of this role is to manage our Salesforce system and drive ongoing improvements through skillful knowledge of Salesforce. In this role, you will provide hands-on support and technical guidance to end users, ensuring the smooth and effective operation of the system. You will play a key strategic role in building the long-term roadmap for Salesforce development, proactively identifying opportunities for system enhancements, and leading the implementation of strategic developments.

You will work across the organisation to gather needs from users, deliver technical improvements, organise and prioritise requests for support, and conduct training sessions and inductions. This is an exciting opportunity to own and develop the long-term roadmap and strategy for the organisation’s use of Salesforce, enabling its optimisation and ensuring seamless integration with other platforms.

Main Responsibilities

1. Manage the smooth and effective running of our Salesforce system offering advice and hands-on support to end users and helping them to get the most from the system.
2. Manage and own the support case queue, resolving cases where possible, escalating the most complex cases to our external support.
3. Gain a deep understanding of our complex custom setup, objects, and integrations
4. Deliver process and workflow changes as needed for business requirements and facilitate the smooth implementation of new Salesforce features from product
5. Take responsibility for system security, user access policies, and audit trails in partnership with third-party vendor.
6. Lead on evaluation of new Salesforce products, features, or AppExchange solutions, preparing cost-benefit analyses and business cases
7. Lead pilot initiatives to test new tools or features before wider rollout. Proactively identify improvements to the system and manage their implementation and release to our live instance.
8. Lead on the optimisation of Salesforce in-house, working with users to develop new and existing business processes and automations, using Flows where appropriate.
9. Gain a deep understanding of our complex custom setup, objects, and integrations (e.g., Eventbrite, Asperato, SurveyMonkey, PowerBi) and collaborate with users and external support to optimise, resolve bugs, and deliver new integrations
10. Encourage a culture of innovation by regularly exploring emerging Salesforce technologies to achieve business goals.

Person Specification

• Certified Salesforce Administrator Credential.
• Extensive knowledge of Salesforce.
• Understanding of process automation tools, such as Process Builder and Flows.
• Good knowledge of Salesforce reporting.
• Knowledge of GDPR/Data Protection Act 2018.
• Experience of writing or maintaining user documentation.
• Previous Salesforce administration experience.
• Demonstrable experience in driving system improvements and strategic developments.
• Experience of working with senior stakeholders to align Salesforce functionality with organisational strategy.
• Experiencein managing external vendor / suppliers or consultants, including performance management.