Base pay range

Direct message the job poster from Ofgem

Overview

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We are seeking a highly skilled Salesforce Senior Developer to create detailed design, development and deployment of scalable Salesforce solutions. The ideal candidate will have deep expertise in Salesforce design, configuration, flows, Apex programming, lightning components, and integration patterns. You will collaborate with cross-functional teams to deliver high-impact CRM solutions that drive business value. Working under Agile methodologies, you will be part of the Ofgem Salesforce CoE, comprised by onshore and offshore resources. Managed by the CRM Tech Lead, providing specialist advice and development on chosen technology e.g. Salesforce. This is a great opportunity for someone looking to bring their Salesforce development skills to an organisation driven by making positive changes to the energy industry.

Ofgem offers incredible flexible working practices, enabling you to manage your work/life balance successfully. Ofgem also offers fantastic benefits such as a generous holiday allowance, hybrid working and competitive pension. You will be supported throughout your career within Ofgem by our Digital, Data and Technology profession in all aspects of personal and professional development. There is great culture here in Ofgem and you will be working with an approachable and friendly senior leadership team who are there to support you in your role.

Key Responsibilities

• Design and implement customized Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and Flows.
• Participate on technical design sessions to enable the design of scalable and secure solutions.
• Integrate Salesforce with external systems using REST/SOAP APIs, middleware, and third-party tools.
• Work with project managers, technical leads, business users and subject matter experts to design, develop, maintain and support features on our CRM platform
• Follow ways of working, development standards and code control releasing code in a controlled manner (DevOps framework).
• Ensure data integrity, security, and compliance with Salesforce best practices.
• Stay current with Salesforce releases and new features, recommending improvements where applicable

Key Outputs and Deliverables

Technical Deliverables

• Automated Workflows: Flows, Process Builders, and Workflow Rules to streamline business processes.
• Integration Solutions: REST/SOAP API integrations with external systems and middleware configurations.
• Data Models: Custom objects, fields, relationships, and schema designs aligned with business needs.
• Unit and Integration Tests: Code coverage reports and test classes ensuring platform stability and compliance.

Documentation

• Technical Design Documents (TDD): Design documents, architecture diagrams, data flow, and component specifications.
• User Guides and Admin Manuals: For custom features and configurations.
• Ensure all codes and configurations are documented as outlined in Ofgem's coding standards.

Project Contributions

• Effort Estimations: Time and resource estimates for development tasks.
• Sprint Deliverables: Completed user stories, tasks, and bug fixes aligned with Agile ceremonies.
• Code Reviews and Mentorship: Feedback for junior developers and peer contributions to maintain code quality.

Business Impact

• Functional Enhancements: Features that improve user experience or operational efficiency.
• Performance Improvements: Optimized queries, reduced load times, and scalable solutions.
• Compliance and Security: Implementations that meet data protection and governance standards.

Person specification

• An experienced Salesforce Developer (5+ hands on experience) with a strong understanding of Salesforce development, configuration, and customization. (Lead criteria)
• Strong proficiency in Apex, SOQL, SOSL, Lightning Components, and Salesforce Flows. (Lead criteria)
• Experience with Service Cloud and Experience Cloud.
• Experience with Industry Cloud (Public Sector Solution Module desirable) and Omniscripts.
• Experience with CI/CD tools (Azure DevOps, Copado, etc)
• Familiarity with Agile methodologies and tools like Jira or Azure DevOps.
• Excellent problem-solving and communication skills.
• Salesforce Platform Developer I & II certifications or equivalent experience.
• Knowledge of data migration tools (e.g., Data Loader, Talend).
• Knowledge of automated testing tools (e.g. Ms Playwright).

Behaviours

We\'ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Working Together

Alongside your salary, OFGEM contributes 28.9% towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated, and if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.

Please note SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK

Click 'apply now' to be redirected to the CS Jobs website to apply for the role. The deadline for application submissions is 23:55 on Monday 22nd September 2025.

Feedback will only be provided if you attend an interview or assessment.