Overview

Job Title: Senior Service Assurance Manager

Contract: Perm

Location: Nottingham

Closing Date: Monday 28th July 2025

Recruitment Partner: Noaman Hussain

About the role

The Senior Service Assurance Manager plays a critical role in ensuring that IT services delivered by third-party suppliers meet contractual, financial, and performance expectations. This role leads the operational and strategic management of supplier relationships, service governance, and commercial performance. It supports the Head of Service Assurance in driving transformation, accountability, and continuous improvement across the IT supplier ecosystem.

Responsibilities

• Contract & Commercial Management - Own and manage the operational lifecycle of IT service contracts, including renewals, compliance, and performance reviews, and track and report on contract budgets, forecasts, and actuals, ensuring financial discipline and cost optimization.
• Service Assurance & Supplier Governance - Lead the implementation of service assurance frameworks across key IT suppliers and support the development of governance models and forums to drive supplier accountability and service excellence.
• Strategic Support & Change Enablement - Contribute to strategic planning and transformation initiatives led by the Head of Service Assurance and lead change initiatives within the supplier ecosystem to improve service delivery and operational resilience.
• Stakeholder Engagement & Communication - Act as a key liaison between IT, Procurement, Legal, Finance, and business units on supplier and service matters and communicate performance insights, risks, and opportunities clearly to senior stakeholders.

What you'll need to have

• Significant experience in IT Service assurance, supplier management, or commercial IT roles.
• Strong understanding of IT service delivery models, outsourcing and including managed services.
• Proven ability to manage multi-million-pound IT budgets and cost optimization initiatives.
• Skilled in Stakeholder engagement, supplier negotiation, performance management, and issue resolution.
• Familiarity with ITIL, or similar service management frameworks.
• Excellent analytical, communication, and stakeholder management skills.

It would be great if you also have

• Degree in Business, IT, Law, or related field.
• Professional certifications in contract management (e.g., CIPS, IACCM) or IT service management (e.g., ITIL).
• Experience working in complex and regulated industries such as healthcare or retail.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.