Senior Service Designer (12-Month FTC) – Lloyds Banking Group

Job Title: Senior Service Designer (12-Month FTC)
Location: Halifax or Leeds or Manchester
Salary: £76,194 – £89,640
Hours: Full-Time
Duration: 12‑Month Fixed‑Term Contract
Working Pattern: Hybrid – at least two days per week (40%) in office

About this opportunity

We’re looking for an experienced Service Designer to join our Colleague Channels Platform and lead an Experience Design squad. This is a unique opportunity to define and enhance the journeys that support both colleagues and customers as we re‑imagine and evolve the end‑to‑end experience during this pivotal time. You will work with Product Owners, Customer Journey Managers, Researchers and fellow designers to take propositions from concept to reality.

Responsibilities

• Work effectively and confidently as part of agile teams to uncover priorities, visualise outcomes and define scope.
• Collaborate closely within the multidisciplinary team of designers, product owners and engineers.
• Drive the strategic vision for our colleague channels platform, facilitating collaboration across organisational boundaries and ensuring every decision is guided by colleague, customer and market insight.
• Facilitate workshops and discussions with various collaborators and partners, ensuring business context, needs and risks are well understood and key decisions are well‑informed.
• Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives in solution definition.
• Research and document current‑state services and experiences, and prototype future‑state services.
• Lead others to make sound experience design decisions, bring the user perspective to the forefront and challenge constraints.
• Take responsibility for personal development and the development of others, helping them succeed through coaching and mentoring.
• Act as an active member of the design community to share knowledge, create ideas, and embed design principles across a range of product, service and customer journeys.

Qualifications

Experience in a range of research and design methods, including at least some of the following, is critical:

• Design Thinking
• Customer Journey Mapping
• Contextual Enquiry
• Stakeholder Interviews
• Insight and Horizon Scanning
• Persona and Archetype Development
• Co‑creation, Ideation and Storyboarding

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative, and we especially welcome applications from under‑represented groups. We’re disability confident – please let us know if you need reasonable adjustments during the recruitment process.

Benefits

• Generous pension contribution of up to 15%
• Annual performance‑related bonus scheme
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, plus bank holidays
• Well‑being initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!