Senior Service Designer

Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea

Salary: Up to £57,400 per annum

Vacancy Type: Permanent, Full Time or Part Time

Closing Date: 9^th September 2025

The Role

As Senior Service Designer in the Service Design and User Research team your role will be to help them deliver and continuously improve joined up, end-to-end services based on data and evidence.You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.

Your responsibilities will include, but aren’t limited to:

• Designing services which meet the Government Service Standard.
• Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
• Translate actionable insights from user research and other insight sources into accessible designs.
• Ensuring services meet public sector accessibility regulations.
• Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
• Will prototype website designs and UI elements as required.
• Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
• Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.

Skills and Qualifications

To be successful in this role you will need to have the following experience:

• Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables
• Experience of agile delivery and awareness of agile tools and how to use them
• Iterative and rapid prototyping with multidisciplinary teams
• Good understanding of responsive design and designing for mobile first
• Experience of delivering simple and clear communication of technical designs to non-technical stakeholders
• Experience of designing against constraints
• Awareness and experience of working to accessibility standards
• Strong understanding of information architecture, interaction design, visual design and prototyping.
• Experience in building coded prototypes using HTML and CSS or experience using the GOV.UK Prototype kit. Knowledge of JavaScript beneficial.

Benefits

Joining their department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and privilege day for the King’s birthday
• Flexible working options where they encourage a great work-life balance.
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all their colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.