Senior Service Manager – Automation and Innovation Centre

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As a Senior Service Manager within the Automation Centre, you will liaise with internal and external stakeholders—both senior and third‑party—to deliver the UK government's AI vision while transforming the Home Office. You will manage national critical services, influencing change in one of the largest government organisations.

What will you be doing?

• Ensuring the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
• Managing and working effectively with stakeholders at all levels, both internal and external, managing expectations and showing flexibility to reach consensus.
• Effectively communicating and collaborating with non‑technical and technical stakeholders, third‑party suppliers and internal suppliers across government teams to ensure alignment.
• Maintaining a working knowledge of projects and change programmes in the pipeline and in delivery with respect to the specific customer organisation.
• Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
• Reviewing supplier financial performance, including invoice validation, to identify cost‑reduction opportunities.
• Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately.

Your skills for this role

• Understanding Service Management and agile methodologies and models.
• Using varied communication channels and formats to effectively engage with diverse audiences, adapting the approach as required.
• Seeing how current work fits into broader Enterprise Services contexts and strategies, identifying underlying problems and opportunities.
• Using commercial agreements to manage suppliers and ensure contractual value delivery.
• Ensuring actual service costs stay within budget, highlighting financial risks or underspend opportunities.
• Exceptional pension: Employer contribution of 28.97 %.
• Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays and 1 day for the King's Birthday.
• Flexible working: Options include full‑time, part‑time, compressed hours, job sharing and a hybrid model (minimum 60 % on‑site).
• Learning and development: Access to training, technical accreditations and funded qualifications (subject to approval).
• Inclusion and recognition: A culture that champions diversity, enhanced parental leave schemes, annual bonuses and recognition awards.

Benefits

• Exceptional pension – Employer contribution of 28.97 %.
• Generous leave – 25 days annual leave (rising to 30 with service), 8 public holidays and 1 day for the King's Birthday.
• Flexible working – Options include full‑time, part‑time, compressed hours, job sharing and a hybrid model (minimum 60 % on‑site).
• Learning and development – Access to training, technical accreditations and funded qualifications (subject to approval).
• Inclusion and recognition – A culture that champions diversity, enhanced parental leave schemes, annual bonuses and recognition awards.
• Salary details available upon application.

Please note: This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.

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