Senior Service Manager (M365)

6 Days Old

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Lead Technical Recruiter - Architecture, Delivery and Product

Are you ready to lead the delivery of critical IT services at the heart of government? We’re looking for a Senior Service Manager with strong experience in IT Service Management, particularly across the Microsoft 365 product suite, to join our dynamic and fast-paced team.

In this role, you’ll be responsible for overseeing services that support some of the most high-profile and vital operations in the country. You’ll work closely with senior internal stakeholders and third-party partners, influencing service performance and ensuring alignment with business needs. With your knowledge of service management best practices, you’ll play a key role in shaping how national services are delivered, supported and improved.

You’ll work across service transition, operations and portfolio teams, acting as a bridge between technical experts and business leaders. Your focus will be on maintaining quality, driving improvements and ensuring services meet their objectives. This is a fantastic opportunity to make a real impact in one of the largest and most complex digital environments in government.

What you will do

What you will bring

ITIL v3 or v4 Foundation certification is desirable but not essential. We welcome applications from candidates with equivalent experience.

Why Join Us?

Learn more about our benefits: Benefits - Home Office Careers

Additional Information

This role requires SC clearance. To meet national security vetting requirements, you typically need to have been resident in the UK for at least three years. Unfortunately we cannot offer sponsorship.

Click "Apply" to view the full job details. If you’re proactive, collaborative and passionate about delivering outstanding IT services, we’d love to hear from you.

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Location:
Liverpool, England, United Kingdom
Salary:
£60,000 - £80,000
Job Type:
PartTime
Category:
Management & Operations

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