Overview

Senior ServiceNow Business Analyst role at Jobs via eFinancialCareers

Location: Birmingham. Corporate Title: Assistant Vice President. You will be joining Automation Platforms responsible for the strategy and development for the core, cross-technology ServiceNow Enterprise Platform utilized for IT Service Management, Integrated Risk Management as well as Hardware & Software Asset Management. You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).

What We'll Offer You

• Hybrid Working - a model that enables eligible employees to work remotely for part of their time
• Competitive salary and non-contributory pension
• 30 days' holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• Flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• Opportunities to support a CSR programme with 2 days' volunteering leave per year

Your key responsibilities

• Act as Subject Matter Expert for ITSM processes/CMDB/ITOM/ITAM and provide support to related development teams
• Liaise with Product Team, customers, and stakeholders as the business/functional counterpart for solution identification
• Analyze incoming demand requests and translate them into technical stories for the backlog
• Support Agile ceremonies: Sprint planning, Daily stand-ups, Show & Tell and Retrospectives
• Support the business strategy, plans and values, contributing to a high-performance team culture
• Be accountable for defect analysis and drive resolution with developers and architects

Your skills and experience

• Significant experience as a ServiceNow Business Analyst in a dynamic IT environment
• In-depth ServiceNow product knowledge in one or more areas (ITSM, ITOM, ITAM). Mainline ServiceNow certifications are advantageous
• Proven ability to translate high-level requirements into technical stories for stakeholders of varying seniorities
• Experience working in a Scaled Agile environment
• Strong analytical and problem-solving skills, ability to multi-task and manage priorities
• Excellent written and verbal communication; comfortable working in virtual teams across multiple locations

How we'll support you

• A culture of continuous learning to aid progression
• We are an equal opportunities employer and make reasonable adjustments for those with a disability

Please note: salary may be below minimum level requirements for some visa scenarios; if you already hold a Skilled Worker visa and are selected for a role, we can discuss and support the process.

About Us

Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years, and awarded a Gold Stonewall Award for LGBTQ+ inclusion. We strive for a culture that empowers all colleagues to excel together, acting responsibly and collaboratively. We welcome applications from all people and promote a positive, fair and inclusive work environment.