Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

At Visa, we are passionate about making a difference. We lead the way in disrupting fraud from multiple vectors. In this role you will be joining an exciting, innovative business new to the Visa family.

At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile.

The Opportunity

In your role asSenior Site Reliability Engineer,you will help us achieve our goals and deliver success on behalf of our customers by operatingFeaturespace'sworld leadingproduct, ARIC Risk Hub,as arobustcloud-basedSaaS solution.Continuously improving our SaaSoffering's features and robustness, and building new services and integrations from scratch.

At Featurespace you will participate in designing, developing, deploying, monitoring, supporting, documenting and troubleshooting our SaaS solution. You will endeavor to make our SaaS solution extremely robust, scalable, measurable, repeatable and cost-effective. You will work with cloud, networking, storage, compute, security, containerisation, orchestration, disaster recovery, the ARIC Risk Hub application and many other areas as needed. You will collaborate closely with the Cloud Operations team, the wider organisation, external vendors and customers.

We are looking for an SRE that also has the engineering ability to build/deploy/support a service around a Windows-hosted application.

Responsibilities

• Design and operate production infrastructure for a Windows/IIS-based applications.
• Build and maintain deployment pipelines and configuration management for Windows workloads
• Create tooling and automation around the deployment of a customer-specific Windows-based SaaS product
• Ensure high availability, reliability, and scalability of Windows services.
• Integrate observability tooling (metrics, logs, traces) into IIS-hosted services
• Harden Windows infrastructure for security, compliance, and operational best practices
• Lead incident response for Windows-related systems
• Contribute to internal documentation and deployment guides
• Deploying, maintaining, monitoring and upgrading production deployments of ARIC Risk Hub SaaS and third-party integrated services
• Building software and systems to manage platform infrastructure and applications
• Continually evaluating and improving our technology and processes to increase quality, decrease costs and improve time-to-market
• Periodically testing the service with predictable and unpredictable failures
• Providing 2nd-line operational support for our SaaS customers
• Gathering data and generating reports on the service performance
• Developing and documenting internal processes
• Working with engineering/data science to drive and develop new and improved ARIC Risk Hub capabilities

This is a hybrid position. There is an expectation of 3 days in the office per week.

Required experience:

• Strong experience running Windows Server in production
• Bachelor’s, Master’s, or higher qualification in Computer Science or a related field
• In-depth knowledge of IIS, PowerShell, and Windows internals
• Proven ability to build infrastructure-as-code and CI/CD for Windows environments
• Comfort wrapping a Windows software product with the surrounding infrastructure, services, automation, and observability required to run it as a SaaS offering.
• Hands-on experience administering cloud infrastructure or building cloud-native applications (preferably on AWS)
• Comfortable using AWS EC2
• Proficiency with command-line tools and shell scripting
• Experience with infrastructure as code and configuration management
• Proficiency in one or more programming languages (e.g., Python)
• Solid understanding of networking fundamentals (DNS, routing, firewalls)
• Experience with version control tools such as Git
• Familiarity with CI/CD pipelines and tools
• Proficient in setting up and managing monitoring, metrics, and alerting systems
• Experience operating production-grade services at scale

Great to have:

• Experience with tools such as: Terraform, SaltStack, MongoDB, Elasticsearch, Kafka, Prometheus, Grafana or HashiCorp Vault
• Experience with securing applications, services, and data, including authentication, authorization, TLS, and encryption
• Exposure to Kubernetes (administering, deploying, or developing apps on K8s clusters)
• Understanding of compliance and system hardening in regulated environments (e.g., HIPAA, PCI-DSS, SOC 2)

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.