Overview

Senior Specialist - Configuration Management

Marsh & McLennan Companies, Inc.

Birmingham, United Kingdom

Permanent

Full time

Competitive

Responsibilities

• Works closely with the team lead to identify staffing needs for acquisitions; achieve team goals and will be accountable to team lead for metrics and status reporting.
• Maintains the accuracy of the configuration management database and ensures compliance with Configuration and Asset Management processes and procedures.
• Has a solid understanding of configuration management and ensures acquisition or process improvement initiatives account for this process.
• Introduces the IT support organization to newly acquired organizations; coordinates the on-boarding of applications, IT services as well as the collection of asset inventory as required for the configuration database.
• Accounts for leading/executing large scale process improvement initiatives and tool deployments for the service management teams.
• Works to on-board non-acquisition services which utilize the IT physical infrastructure.
• Coordinates, facilitates activities to ensure full understanding of service support requirements; and acceptance of support expectations for services monitored, and supported by the IT organization in compliance with defined practices and policies.
• Works closely with team lead to ensure project initiatives are accounted for in team work schedules and ensures metrics and status reporting are completed as required.
• Participates in the determination of team goals and is accountable for those related to technical projects.
• Establishes work schedule for Service Management technical lead team based on BAU tasks, team goals and management priorities.

About Marsh McLennan

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.