Overview

Senior Strategic Customer Success Manager based in the UK, partnering with Global-e to ensure the long-term success of our clients. The Strategic Accounts CSM will develop long-term relationships with a portfolio of assigned clients, connect with key business executives, and drive revenue by growing existing business. They will provide clients with strategic insights based on performance and market trends, and liaise between clients and cross-functional internal teams to ensure timely and successful delivery according to clients\' needs. This is a hybrid role with 3 days in the office and 2 days remote.

Responsibilities

• Operate as the lead point of contact for all clients, liaising with the relevant Global-e teams to ensure a quick and efficient process.
• Develop a trusted advisor relationship with key accounts, primarily with C-level executives.
• Generate revenue through up-selling and cross-selling within existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs, analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong, long-lasting client relationships.

Requirements

• At least 4+ years of experience in strategic account management.
• Proven track record of managing and growing large enterprise accounts.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects simultaneously.
• Experience in generating revenue by expanding an existing book of business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Excellent verbal and written English communications skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels, including executive and C-levels.
• Excellent listening, negotiation and presentation skills.
• BA/BS degree or equivalent preferable.
• Flexibility to work out of office hours when required due to global merchant locations.

Note: We are unable to sponsor visas.

Global-e is an equal opportunity employer. Our team values diverse backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.