We’re looking for a Technical Account Manager to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them. Work location - hybrid from London.

Responsibilities

• Offer post-sales technical support to customers on complicated technical issues, maintain excellent customer relationships, and ensure satisfaction
• Act as a post-sale Solutions Architect and collaborate with the Account Managers team to identify and capitalize on untapped opportunities
• Be in charge of a portfolio of local and EU-based customers
• Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
• Advise customers on proper cloud environment usage
• Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
• Monitor account metrics, including CSAT and financials
• Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter)

Requirements

• 5+ years of working experience as a Technical Account Manager, Solutions Architect, DevOps, or Cloud Engineer
• Hands-on experience with an AWS environment
• Relevant AWS certification(s)
• Experience in customer-facing roles, preferably with startups
• Demonstrated ability to engage and influence C-level executives on relevant technical items
• Excellent written and verbal communication skills in English
• Ability to multitask and manage multiple responsibilities concurrently
• Strong organizational skills and attention to detail
• Excellent interpersonal, critical thinking, and problem-solving skills

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• Wellbeing and professional coaching
• English classes
• Soft skills training

Country-specific benefits will be discussed during the hiring process.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.