Senior Ticketing Manager (12 month Maternity Cover)

Join AEG Presents UK as a Senior Ticketing Manager for a 12‑month maternity contract. You will lead the Tour Ticketing team to ensure every show – from intimate club gigs to stadium spectacles – runs seamlessly. This role focuses on ticketing strategy, team leadership and delivering unforgettable experiences for fans.

What You'll Be Doing

• Team Leadership & Process Improvement – Manage the Tour Ticketing team and oversee all AEG Presents shows from clubs to stadiums.
• Support the Head of Ticketing in developing and refining departmental processes.
• Assist with recruitment, onboarding and training of new team members.
• Prepare events for on‑sale: price scaling, manifest creation, approvals and distribution of event details.
• Coordinate fan club and agent pre‑sales, and confirm shows with venues and ticket agents.
• Provide sales maps and recommendations to optimise unsold seats and ensure venues look perfect for artists.
• Manage distressed ticket distribution when needed.
• Work with the team to maximise show revenue through flexing, scaling and holds management.
• Attend events as requested, delivering first‑class on‑site customer service.
• Prepare advance box office settlements and reconcile accounts on event dates.

What We're Looking For

• Relevant experience from a ticketing background within the entertainment industry.
• Proven people‑management skills and strong leadership.
• Highly organised with exceptional communication skills.
• Ability to multi‑task, prioritise and stay flexible in a fast‑paced, high‑pressure environment.
• Solutions‑oriented with strong problem‑solving skills and ability to handle challenges as they arise.
• Self‑motivated and proactive, with a track record of taking initiative.

Why Join Us?

At AEG Presents, we don't just sell tickets – we create moments that fans remember forever. If you're passionate about live music, thrive in a fast‑paced environment and want to lead a team that makes magic happen, we'd love to hear from you.

Benefits & Onboarding

We provide a thorough induction and onboarding programme to teach you about our culture, systems, policies and procedures. You’ll also enjoy perks such as a free show, an O2 climbing experience and continuing engagement and rewards throughout your journey.

Location

You'll be based at our head office in Blackfriars, a short walk from Southwark Tube station or Blackfriars Station. We offer flexible start and end times and work onsite 4 days a week and 1 day remotely. Flexible working conversations are welcome.

Our Commitment to Inclusion

We are an inclusive organisation that values everyone’s contribution. We encourage applications from all backgrounds, experiences and perspectives. We provide reasonable adjustments in the recruitment process as required.

Senior Level, Contract

Mid‑Senior level; contract employment. The role offers a competitive base pay range aligned with your skills and experience.

Apply Now

Because AEG Europe is built on inclusive teams that value the best ideas, if this role excites you and you meet most of the requirements, we’d love to hear from you.

Referral

Referrals increase your chances of interviewing at AEG Presents UK by 2x.