Senior Utility Analyst

Senior Utility Analyst
£27,000- £30,500 plus great benefits (Work Level 6B)
6-month secondment
Manchester city centre - We're now working in a hybrid way, with colleagues dividing their time between home/remote working and the office, 2 days per week

We're looking for a Senior Utility Analyst to join our Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. Youll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.

What you’ll do

• Validate utility bills for internal and external customers, taking on complex accounts for the team
• Complete COTs (Change of Tenancies)
• Manage complex supplier/customer queries through the Salesforce case management system
• Be involved in Power Billing Transformation - reviewing our current processes and making them fit for the future
• Supplier query calls and debt resolution

This role would suit people who have

What we are looking for

• Advanced Microsoft Excel skills and good general IT skills (you\'re comfortable using programmes in Microsoft Office / 365)
• Utility Industry experience
• Stakeholder management experience with presentation and communication skills

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse environment

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion