Accepting applications until: 12 September 2025

Job Description

Job title: Senior User Researcher

At Global, we think big, work hard, and never stand still. We’re proud to be home to the best media and entertainment, driven by talented and passionate people. Our mission? To make everyone’s day brighter— our Globallers, audiences, partners, and communities. Whether in the studio, building technology, or securing outdoor advertising partnerships, we work as a team.

Your new role

Are you passionate about understanding people and shaping impactful experiences? We’re looking for an energetic and inquisitive Senior User Researcher to join our team! You will explore user needs, behaviors, and motivations, turning insights into action.

If you love solving problems, thrive on collaboration, and want to create user-centric experiences, this is your chance to impact the future of Ad tech!

Key Responsibilities

• Research planning (15%): Collaborate with product and business teams to define objectives, plan research sprints, select methods, set goals, and recruit users.
• Conducting research (40%): Lead user interviews, usability testing, and surveys to understand customer interactions, uncover friction points, unmet needs, and moments of delight. Explore full user journeys in real-world scenarios.
• Analysis and synthesis (30%): Analyze data to find patterns and insights, and translate findings into actionable recommendations using tools like Confluence and Dovetail.
• Present insights (15%): Share findings clearly with cross-functional teams and stakeholders through reports, visuals, or presentations.

What You’ll Love About This Role

Think Big: Build technology that spans departments and industry boundaries.

Own It: Manage user research from planning to communication.

Keep it Simple: Focus on customer-oriented solutions that are easy to use.

Better Together: Collaborate across teams to align research goals and share findings.

What Success Looks Like

• Applying industry best practices and trends to enhance your work.
• Implementing structured research processes for efficient data collection and analysis.
• Understanding the product, audience, and competitive landscape deeply.
• Collaborating with technical teams to align research with system capabilities.
• Building effective cross-functional collaboration and communication.
• Demonstrating tangible impact on product outcomes through evidence-backed recommendations.

What You’ll Need

• Strong analytical and critical thinking skills for data interpretation.
• Excellent communication skills to convey findings clearly.
• At least 4 years of experience in qualitative and quantitative research.
• Proficiency with analytics tools like Google Analytics, Hotjar, or Amplitude.
• Attention to detail and unbiased customer feedback interpretation.
• Ability to work collaboratively and independently.
• Strong organizational skills for planning and documenting research.
• Influencing skills across topics and teams.

Creating a place we all belong at Global

We are committed to diversity and inclusion, celebrating different voices. We foster an inclusive culture where everyone can belong. We believe in a healthy work-life balance and flexible working. If you need accommodations during recruitment, email recruitment@global.com.