Senior UX Specialist
Location: Cornwall or Cheltenham
Location Type: Hybrid

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Job Summary:
Become a key player in our team as a Senior UX Specialist and help us drive forward our ambitious goals. This role focuses on understanding audience needs and translating those insights into optimised user interactions on the website. You will be responsible for leading efforts to ensure information can be accessed with minimal friction.

The responsibilities extend beyond navigation, encompassing how users interact with content, complete tasks and engage with digital touchpoints throughout their online experience. The role involves identifying challenges faced by users and converting these findings into clear and efficient user journeys. By streamlining site architecture, you’ll help deliver a cohesive and high-performing website that reflects our brand and delivers a seamless customer-centric website that supports our business objectives.

Key Responsibilities:

• Conduct user research to understand audience needs, behaviours and pain points
• Analyse user feedback and behavioural data to inform UX improvements
• Translate insights into clear, goal-oriented user journeys that support the business strategy
• Lead usability testing focused on validating design decisions, navigation clarity and task completion
• Support A/B testing and iterative design based on performance data

Testing and Prototyping

• Use tools like Figma to replicate user journeys and gather feedback before development
• Collaborate with development agencies to ensure prototypes are feasible and accurately implemented

Performance and Accessibility

• Ensure compliance with WCAG accessibility standards and responsive design principles
• Identify and reduce friction points in key conversion paths (e.g. product pages, contact forms)

Navigation and Information Architecture

• Create wireframes and prototypes to explore and validate design concepts in collaboration with the creative team
• Ensure campaign content aligns with insights from user research and competitor benchmarking to guide page layout

Strategy and Continuous Improvement

• Collaborate with the rest of the Strategic Marketing team to align the website with the brand strategy and campaign objectives
• Work with external agencies to implement UX enhancements and resolve identified issues
• Contribute to the development and maintenance of a design system and pattern libraries
• Document UX findings and recommendations for continuous improvement

Skills/Experience:

• Proven experience in UX design for websites, ideally within B2B or technical sectors
• Strong understanding of usability principles, accessibility standards, and responsive design
• Proficiency in design and prototyping tools (e.g., Figma)
• Experience with UX testing methodologies and analytics tools
• Strong communication and interpersonal skills which allow you to engage proactively and successfully with both internal and external stakeholders
• Ability to advocate for user needs within technical and business constraints
• Familiarity with SEO, CRM integrations and digital marketing workflows
• Knowledge of WCAG 2.1/2.2 and its application to web design

We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Life assurance
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments.

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference.