Job Description:

Service Automation Developer

Willow House, Staines or Bupa Place, Manchester or Kirkstall Forge, Leeds

Hybrid working options available

Permanent - Full time 37.5hours

£ 44,4 00 – £ 55 , 4 00 depending on experience and fantastic benefits

We consider all types of flexibility, including locations, hours and working patterns

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

The ServiceNow Developer is responsible for the design, development, and implementation of ServiceNow solutions within the ServiceNow Platform team. This role involves working closely with stakeholders to understand business requirements and translate them into scalable and efficient ServiceNow solutions. The ServiceNow Developer/Architect will provide technical leadership, mentorship, and guidance to a team of developers, ensuring high-quality and consistent delivery of ServiceNow solutions .

What you’ll do:

As a Service Automation Developer you will provide a wide range of activities which include:-

• Lead the end-to-end design, development, and implementation of ServiceNow solutions, including configuration, customization, and integration with other systems.

• Collaborate with business stakeholders to gather and analyse requirements, ensuring that ServiceNow solutions align with Bupa’s goals and objectives .

• Provide technical leadership and guidance to a team of developers, reviewing code, and ensuring adherence to coding best practices and development standards.

• Identify opportunities for process improvement and automation using ServiceNow, and drive the implementation of these enhancements.

• Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems, ensuring seamless data flow and system interoperability.

• Conduct system testing, performance tuning, and troubleshooting to ensure the stability and reliability of ServiceNow applications.

• Stay up to date with the latest ServiceNow features, functionalities, and industry best practices, and leverage this knowledge to drive continuous improvement and innovation.

• Act as a subject matter expert on ServiceNow, providing guidance and support to stakeholders, including training and knowledge transfer.

• Undertake demonstrations and presentations and prepare reports as required .

What you’ll bring:

• Certification in either ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) are Essential

• Experience in designing and implementing ServiceNow ITSM modules, such as Incident Management, Problem Management, and Service Level Management.

• Knowledge of ServiceNow Performance Analytics and Service Portal

• Proven experience as a ServiceNow Developer, with a track record of successfully delivering ServiceNow solutions in complex environments.

• Strong understanding of ServiceNow platform capabilities, including Service Catalog , Incident Management, Change Management, and CMDB.

• Proficiency in ServiceNow scripting (JavaScript, Glide API), UI customization, and workflow configuration.

• Experience with ServiceNow integrations using REST/SOAP web services, MID Servers, and APIs.

• Solid understanding of ITIL processes and their implementation within ServiceNow.

• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa ”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact the recruiter.

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