Service Complaints Handler & Administrator
Doncaster | Hybrid | Full or Part time

Are you an experienced administrator with a strong background in complaints handling and customer service? If so, we'd love to hear from you.

About the role

Joining our clients service team, you'll be the first point of contact for customers after they move into their new home. It's an admin focused role where you'll manage and resolve customer complaints, ensuring every issue is handled with professionalism, empathy and efficiency.

You'll take ownership of each case from start to finish - logging and investigating complaints, liaising with contractors and keeping customers updated every step of the way.

What you'll be doing

• Handling customer complaints and queries in line with our procedures.
• Logging, tracking and resolving issues efficiently and accurately.
• Liaising with internal teams, contractors and subcontractors to resolve problems.
• Carrying out follow-up calls and tracking feedback to improve customer satisfaction.
• Supporting the wider Service team with administration and coordination.

What we're looking for

• Strong administration experience.
• Proven experience in handling complaints and delivering excellent customer service.
• Great communication skills.
• Confident using IT systems.
• Highly organised, with the ability to prioritise and stay calm under pressure.

What's in it for you?

• £27k FTE.
• Hybrid working.
• A packed calendar of well being events and workshops running throughout the year.
• Flexible benefits via Benefex - from gym memberships and cycle to work schemes to dental plans and more.
• Westfield Health cover.
• 26 days holiday plus bank holidays.