Vacancy No 5371

Vacancy Title SERVICE COORDINATOR

Location:

SOUTHWEST LONDON – FIXED ROLE | HYBRID ONCE PROVEN

Ready to take control of your HVAC career or looking for a chance to break into an essential sector?

If you’re looking for more than just a job and want to build a career with a market-leading, award-winning contractor and service provider in the specialist cooling and HVAC space this could be your next move.

About the Company

Our client is a highly respected, London-based specialist contractor offering advanced HVAC solutions — from chillers, air handling units, and comfort cooling systems to energy-efficient ventilation and full turnkey services.

They are part of a wider UK HVAC group with a strong track record, a brilliant culture, and a genuine focus on developing and rewarding their people.

About the Role: Service Coordinator

As the Service Coordinator, you’ll play a pivotal role in supporting and scheduling the engineering team. You'll be the vital link between customers and engineers — managing workflows, prioritising emergencies, and keeping everything moving efficiently.

This is ideal for someone who enjoys variety, thrives under pressure, and wants to be part of a high-performing, supportive team.

Key Responsibilities

• Schedule & create work orders for planned maintenance, repairs, and replacements
• Dispatch engineers for emergency callouts
• Communicate with customers and determine urgency of calls
• Procure and track down parts for both scheduled and emergency jobs
• Prepare costs for repairs when requested
• Review engineer paperwork and assist invoicing process
• Work closely with admin and service teams to ensure smooth delivery

What You’ll Bring

• Strong coordination & scheduling experience, ideally in HVAC, M&E or Contracting
• Excellent communication & organisation skills
• Confident under pressure with great attention to detail
• Comfortable talking to customers about technical equipment
• Self-sufficient, proactive, and professional
• Experience or understanding of systems like:
• Chillers, AHUs, Split Systems, VAVs, Pumps, VFDs, Water Heaters (Ideal – Not essential)
• Happy to manage on-call rotation (nights & weekends)

Bonus Skills (Nice to Have)

• Field experience in HVAC or M&E
• Basic electrical or low-voltage controls knowledge
• Familiarity with building automation systems

Why Join?

• Be part of a well-established, growing business with a fantastic team culture
• Get exposure to cutting-edge HVAC systems
• Benefit from clear career progression and development support
• Hybrid working offered once proven in role

SALARY & BENEFITS

BASIC SALARY (up to £40,000 D.O.E) + PENSION + HEALTHCARE + LIFE ASSURANCE + 25 DAYS HOLIDAY + MOBILE + LAPTOP