Service Delivery Manager, Data Centres page is loaded## Service Delivery Manager, Data Centresremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ453374**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Job Title: Service Delivery Manager, Data Centre****Job Description:**As a Data Centre Service Delivery Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.Responsibilities:Data Centre Operations:* Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling, security, and fire suppression.* Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements.* Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization.* Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.Team Management:* Lead and manage a team of technicians and engineers responsible for data centre operations.* Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations.* Foster a culture of teamwork, collaboration, and continuous improvement.* Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.Client Relationships:* Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations.* Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs.* Collaborate with sales and business development teams to support client acquisition and retention efforts.Compliance and Risk Management:* Ensure compliance with data centre industry standards, regulations, and security protocols.* Assess and mitigate risks associated with data centre operations to ensure business continuity.* Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.Budget and Cost Management:* Prepare and manage the data centre operations budget, tracking expenses, and identifying opportunities for cost optimization.* Review operational costs, negotiate contracts with vendors, and manage vendor relationships.Requirements:* Bachelor's degree in Engineering, Computer Science, or a related field.* HV Authorised Person (Experienced with HV Systems)* Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)* C&G Pts. 1 & 2, equivalent or exceeds.* 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training)* C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.* Proven experience in data centre operations management, preferably in a mission-critical environment.* Thorough understanding of data centre infrastructure, including power, cooling, networking, and security systems.* Strong leadership and team management skills.* Knowledge of industry best practices, regulatory requirements, and industry standards, such as Uptime Institute, TIA-942, and ISO 27001.* Excellent problem-solving and decision-making abilities.* Effective communication and interpersonal skills.* Familiarity with data centre management software and monitoring tools.**Location:**On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +**44** (**0**)**20 7493 4933** to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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