Service Delivery Manager - German Speaking

Date: Sep 1, 2025

Location: UK, London, Office, EUROPE

Company: BCD

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

Overview

We are looking for a Service Delivery Manager – German Speaking to join our dynamic team in our London office. As an integral part of our venue search team, you will be responsible for providing operational ownership of key client relationships alongside mentoring and developing other team members delivering high quality end to end venue sourcing to our clients.

Do you have international venue sourcing, contracting, and negotiating expertise coupled with client relationship experience? Do you enjoy sharing your knowledge and expertise in supporting your fellow team colleagues or would like to have that in your next role?

Sound like you? Read on!

Responsibilities

• Take operational ownership of key client relationships, collaborating with the Customer Experience Manager / Account Management, understanding the client objectives, their strategic requirements and leading and delivering exceptional levels of service to proactively secure robust partnerships.


• Provide an end-to-end venue sourcing service – including understanding and collaborating with the client to shape the brief, sourcing of suitable venues and locations, negotiation of rates and other contractual terms, creation of proposals and any pre- and post-event support.


• Mentor and support other team members, ensuring that client objectives and messages are managed clearly and proactively throughout.


• Proactively support on client review meetings, ensuring that all client objectives and service levels are understood and consistently met or exceeded. To be suitably qualified in all relevant systems, and processes in line with your client requirements.


• Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.


• Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.


• Proven UK and International Venue and Destination knowledge


• Excellent communication skills along with a calm, positive and collaborative approach


• Proven negotiating and contracting experience with external suppliers


• Comfortable dealing with people at all levels both face to face and by telephone / email


• Significant experience of working within a customer facing support environment


• MS Office skills including Excel, you will also have experience of entering and extracting data from databases


• Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change


• You might also have: Venue booking system experience


• You might also have: Previous experience of using Cvent

Benefits

• Life Assurance x2 your annual salary


• Birthday day off


• Holiday Purchase Scheme - allowing up to 5 additional holidays days


• Discounted rates on Hotels & Travel


• Gym & Fitness Discounts


• Pension Scheme


• Company Sick pay

What you should know

• This is a hybrid role that requires 3 days a week in the London office


• The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break


• You must be fluent in German for this role


• You may be required to travel to attend company meetings / events or familiarisation trips in the UK or Overseas

How to apply

Click apply now to be considered

Culture and Perks

• We’re positive. You’ll love it.


• It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.