Service Delivery Manager (Water Distribution)
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Service Delivery Manager (Water Distribution)
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Service Delivery Manager (Water Distribution)
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Company Description
Water Utility Company based in Yorkshire region of England.
Company Description
Water Utility Company based in Yorkshire region of England.
Job Description
Service Delivery Manager
About
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
- We offer a competitive salary, depending on experience
- Car Allowance
- Annual incentive related bonus (up to 10% of annual salary)
- Private health care (self only)
- Attractive pension scheme (up to 12% company contribution)
- Life assurance cover of 4 times pensionable salary
- 25 days annual leave plus bank holidays plus an extra wellness day!
- A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Work type: Permanent. 37 hours per week, Monday Friday.
We have an exciting opportunity for a Service Delivery Manager to join the Water Distribution team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?
What We Do
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators.
The WSA Framework Operational Contracts Team sits at the heart of Water Distribution, playing a pivotal role in ensuring exceptional safety, regulatory compliance, and operational excellence across a wide range of services. With responsibilities spanning supplier relationship management, quality assurance, and strategic delivery, the team is instrumental in driving performance and maintaining high standards across one of Yorkshire Waters most critical frameworks. Managing an annual spend of approximately £7080 million, the framework encompasses reactive repairs, emergency maintenance, leakage repairs, and metering servicesmaking it one of the largest and most impactful contract portfolios within the business.
This team is not only central to delivering key performance commitments and enhancing customer experience, but also to safeguarding Yorkshire Waters reputation. The role within this team involves leading partner relationships, overseeing day-to-day delivery, and ensuring work aligns with performance and quality benchmarks. By fostering collaboration and continuous improvement, the role holder will work closely with operational and customer management teams to identify efficiencies, elevate service quality, and deliver outstanding outcomes for customers. Its a dynamic, high-impact environment where strategic thinking and operational excellence come together to make a real difference.
Where You Fit In
As our Service Delivery Manager, you will:
- Build excellent relationships and adopt a partnering approach to the WSP Framework performance management.
- Drive and embed excellent standards of H&S compliance across all work activities.
- Lead on dealing with operational issues with support from other roles within the team, e.g. commercial/performance team, assurance and strategy teams
- Lead contractor performance reviews, driving continuous improvement in operational and cost efficiency.
- Lead on the resolution of day to day escalated issues.
- Drive improvements in partner performance by improving ways of working across the whole end to end Service Delivery supply chain from work promotion to planning to execution and completion.
- Maximise efficient and/or effective practices through improved coaching, communications, and advising partners and YW colleagues in all aspects of Water Distribution.
- Highlight, update and manage any strategic risks to performance.
- Matrix manage others in the wider team, to deliver exceptional performance
- Lead the team to deliver excellent performance by setting clear expectations linked to business targets, having meaningful performance discussions that recognise and reward the right performance and behaviours and challenges where individual performance and behaviours do not meet expectations
- Drive excellent standards and performance in health and safety, risk management and ensure compliance with the YW Safety Policy.
- Understanding of Water Service Delivery Performance Commitments.
- Experience of managing high value, complex and business critical service-based contracts, and partnering with key operational stakeholders to ensure the required service is delivered to customers.
- A blend of operational and contractual management experience and linked to this an excellent understanding of the workings of Customer Service-based contracts.
- Performance management and driving change significant experience of manging supplier performance via governance forums, using data insight to drive operational decision making and improvement, and then tracking this through to delivery
- Relationship skills - the ability to build relationships at all levels and establish absolute credibility with all stakeholders particularly the Client and Service Partners.
- Leadership and People Management - the ability to deliver results through others.
- Understanding of an NEC Schedule of Rates contract
- Previous experience in regulated environment, e.g. gas, power, water, telecoms
- Previous experience gained within the water or waste water sectors or within broader utilities, process or manufacturing industry sectors
- Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy!
If youve got experience as a Service Delivery Manager and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
Advert closes: 10th September
Interviews: TBC
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
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#J-18808-Ljbffr- Location:
- Bradford, England, United Kingdom
- Salary:
- £100,000 - £125,000
- Job Type:
- FullTime
- Category:
- IT & Technology
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