At Modine, we are Engineering a Cleaner, Healthier World. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Our Airedale by Modine brand is a world leader in the design and manufacture of innovative thermal management solutions for data centers, clean rooms, hospitals, universities, and other mission-critical environments.

Never heard of Airedale by Modine? In short, we cool the internet. Ever used an app to book a taxi? Ever had a video meeting? Ever bought something online? Chances are, the digital 1s and 0s you’ve created and sent are being kept cool by Airedale by Modine. We’re one of the key cogs in the global machine that keeps your digital world running smoothly.

Trusted as The Critical Cooling Specialists, Airedale by Modine has decades of experience providing efficient, flexible end-to-end cooling solutions that work smarter, not harder, to deliver more cooling for less power. With manufacturing facilities in Canada, Spain, the UK, and the U.S., we’re scaling up across the world to support an ever-growing demand for our solutions. That’s where you come in….

Position Description

Due to expansion and company growth we are seeking a highly skilled and motivated Service Delivery Manager to oversee the delivery of data centre cooling equipment services in the Heathrow area. The ideal candidate will be responsible for ensuring the efficient and effective delivery of cooling solutions, maintaining high standards of customer satisfaction, and managing client relationships.

Key Responsibilities

Service Management:

• Oversee the delivery of cooling equipment services to data centres, ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs).
• Monitor and manage service performance, implementing improvement activities as necessary.
• Take ownership of critical incidents, coordinating with resolution teams and communicating effectively with stakeholders.

Client Relationship Management:

• Develop and maintain strong relationships with clients, understanding their needs and addressing service-related concerns.
• Conduct regular service reviews and present performance reports to clients and internal stakeholders.
• Provide occasional high level out of hours support to communicate progress of any critical call outs or works.
• Lead and manage service delivery teams, ensuring they are adequately trained and resourced.
• Foster a collaborative and high-performance team environment.
• Implement continuous improvement initiatives to enhance service delivery and operational efficiency.
• Stay updated with industry trends and best practices in data centre cooling solutions.
• Manage budgets related to service delivery, ensuring cost-effective operations.
• Prepare financial reports and forecasts for senior management.

Required Education & Qualifications

Education and Experience:

• Degree in Engineering, Information Technology, Business Administration, or equivalent (preferred but not mandatory).
• Relevant technical experience or qualifications in data centre cooling equipment or HVAC systems.
• Proven experience in service delivery management, preferably in the data centre or HVAC industry.
• Strong understanding of data centre cooling equipment and technologies
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.