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Service Design and Transition Manager, Exeter

Client: BJSS

Location: Exeter, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c3c5dd331063

Job Views: 15

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership
• Provide input to our Managed Service Design and Transition Strategy
• Help develop robust and repeatable templates for Service Design, Transition & Acceptance processes
• Align Service Design and Transition with business processes

Objectives

Create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition phases.

• Service Discovery: support current support, assess maturity, and understand the 'as is' state
• Service Design: define scope, model, SLAs, support processes, tools, roles, reports, transition plan, and security approach
• Service Transition: build transition plan, monitor timelines, create acceptance criteria, set up tools, and establish handover processes

People Management

Support and mentor team members in the Service Design and Transition function.

Raising awareness of BJSS (Managed Services)

Represent BJSS at internal and external events, communicate through townhalls, conferences, and meetups.

Collective Management Responsibilities

• Support recruitment, learning & development, events & marketing, business development, bids, and pre-sales
• Provide Service Management and Managed Service consultancy for client engagements
• Support early involvement of Managed Service in client conversations
• Work flexibly across various Managed Service engagements as per client needs

About You

We’d love to hear from you if:

• You lead by example and take responsibility
• You have a mindset for continuous improvement
• You possess strong interpersonal and presentation skills
• You can inspire, motivate, mentor, and give effective feedback

Overall, you are ambitious, enthusiastic, and eager to contribute to BJSS’s growth while maintaining a positive work culture.

Experience

• Extensive experience in ITIL service processes, design, transition, and large-scale service management
• Experience in Service Operations across Managed Services
• Capability in designing and implementing new service structures
• Proficiency with various service management toolsets

Some of the Perks

• Flexible benefits allowance
• Health and wellbeing support, including 24/7 GP services
• Life Assurance (4x salary)
• 25 days annual leave plus holidays
• Hybrid working model
• Discounts from retail and utility brands
• Referral scheme, holiday buy/sell, EV scheme
• Training and professional development opportunities
• Involvement in diversity initiatives
• Active social calendar and team events