Join to apply for the Service Desk Manager role at Babcock International Group.

Job Title: Service Desk Manager

Location: Stoke Gifford, Bristol + Hybrid Working Arrangements

Compensation: £43,935 + Benefits

Role Type: Full time / Permanent

Role ID: SF66854

At Babcock, we’re working to create a safe and secure world, and if you join us, you can play your part as a Service Desk Manager at our Babcock Technology Centre site.

The role

As a Service Desk Manager, you’ll lead a team that plays a pivotal role in the success of the Submarine Development Agency, delivering critical services to the Ministry of Defence and shaping the future of UK defence capability.

Day-to-day, you’ll oversee application support analysts handling incidents from Royal Navy personnel, MOD civilians, and industry partners.

• Deliver prompt, courteous support and resolutions to customer-raised issues.
• Prioritise and delegate tasks effectively to ensure positive customer outcomes.
• Assist third-line support with diagnostics and corrective actions for software solutions.
• Maintain clear communication with customers, including progress updates and activity logs.
• Ensure services are delivered in line with agreed Service Level Agreements.

This role is full time, 35 hours per week, with hybrid working arrangements.

Essential Experience

• Proven leadership in high-performing service desk teams.
• Skilled in incident management, mentoring, and stakeholder engagement.
• Strong analytical, problem-solving, and reporting skills, familiar with ITSM tools.
• Experience supporting web-based applications with SQL/Oracle.
• Desirable: Staffware workflow and Oracle WebCentre Portal knowledge.

Qualifications

• ITIL Foundation level qualification.

Security Clearance

The successful candidate must be able to obtain and maintain SC security clearance.

Many roles are subject to security and trade restrictions based on nationality and residency. Details at GOV.UK.

What We Offer

• Generous holiday allowance
• Matched pension scheme, life assurance
• Access to a Digital GP, health checks, nutritional consultations
• Employee share scheme
• Shopping savings portal
• Payment of Professional Fees
• Reservists get 10 days paid leave
• Holiday Trading and ‘Be Kind Day’ for volunteering
• Development opportunities and wellbeing support

Babcock has helped defend nations for over a century. We’re committed to diversity and inclusion. For adjustments during application, contact careers@babcockinternational.com.

Closing date: 02/09/2025