Service Desk Team Leader

Manchester (3x a week)

Up to £50,000

A leading Manchester-based Managed Service Provider (MSP) is looking for a Service Desk Team Leader to support its growing client portfolio. Over the past 20+ years, this MSP has become a major player in its sector, covering all aspects of Cloud, Security, and Infrastructure for clients across the UK.

As the Service Desk Team Leader, you’ll support a team of seven 2nd and 3rd line engineers, ensuring prompt resolution of technical issues and delivering outstanding customer support, with a focus on the Modern Workplace tech stack. In this role, you’ll be instrumental in maintaining high levels of customer satisfaction and optimising operational efficiency.

You’ll be a great fit for this role if you:

• Have strong technical expertise in Modern Workplace solutions (e.g. Azure, Citrix, and the Microsoft stack), alongside ITIL best practices and relevant technical accreditations.
• Bring experience in leading and mentoring engineers, ensuring high-quality service delivery.
• Have prior experience within an MSP or a similar client-facing industry.

What’s in it for you as their Service Desk Team Leader:

• Salary up to £50,000
• 25 days' holiday, with the option to buy/sell days, plus your birthday off
• Hybrid working (on-site Monday to Wednesday, remote Thursday and Friday)
• Ongoing support for training and development
• Healthcare cash plans
• Enhanced maternity, paternity, and adoption pay
• Discounts on events at the AO Arena

This is a fantastic opportunity to join a growing Manchester MSP that is investing heavily in its people and consistently winning new business. You’ll have real opportunities for both technical and personal growth.

Apply now to learn more!