Service Manager – Community Services, Scotland

4 Days Old

* Advertised from 3rd November 2025A specific job location has not been providedIf you you'll be able to save notes on active jobs.#### RoleYou will be joining us at an exciting time as we continue to grow our reach to support people who are deaf, havehearing loss or tinnitus through our RNID Near You community services. These services are delivered inaccessible local community settings through a local coordinator and volunteers to offer:* practical hearing aid support* information on hearing loss and tinnitus* hearing checksYou will have responsibility for the successful management and delivery of these services across your area.You will:* Manage your service hubs to ensure high quality, standardised delivery of RNID Near You – meeting performance and KPI targets delivery within budget with an eye to continuous improvement.* Support your team through positive and encouraging line management to deliver RNID Near You to the highest standards.* Work with the Community Services Development Team to record and collate KPI information ensuring that your services are delivering to target and act quickly to ensure plans are in place to remedy poor performance.* Liaise with key partners and stakeholders to deliver mutual satisfaction of performance and ensure long term funding of our services.* Complete regular reports for the organisation and service funding commissioners.Essential criteria for the post:* Strong background in service delivery to target and to a high standard.* Experience of supporting staff or volunteers to deliver high quality service activity.* An eye for detail and record keeping (monitoring and evaluation).* Experience of preparing and managing budgets with knowledge of routine finance and budget processes.* Experience of relationship building with various stakeholders* You can work remotely and use technology to not be limited by geography.* You will be deaf aware and fully committed to the RNID EDI principles in every aspect of your work.We’re excited to be hiring in our team — supporting our work in Scotland. While the role is remote, we welcomeapplicants from across the UK who are passionate about making a difference in thIS region.We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss ortinnitus. Together, we will end the discrimination faced by our communities, help people hear better now andfund world-class research to restore hearing and silence tinnitus.We work with our communities and partners across industry, government, charity, education and more to change life forthe better. RNID has a proud history and big ambitions. We also know the value of a friendly face in localcommunities to support people where they need it most.We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We activelyencourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. Withalmost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guaranteean interview for disabled applicants meeting the minimum essential criteria.#### Application notesFor further information and to apply .**Closing date: 14 November 2025****Interviews: w/c 17 November 2025**Fortune Works is one of Scotland’s largest social enterprises for people with learning disability. The OperationsManager post will provide an exciting and rare opportunity to help lead the service in providing meaningfulsocial and economic activity to adults with learning disability in north west Glasgow. Fortune Works is part ofEnable Glasgow, a long-established member-led organisation which works with people with learning disability andtheir carers in the city.Fortune Works supports around 120 people with learning disability to play a full role in the life of the communitythrough providing in-house economic activity and social support, and also in partnership with local communityorganisations in Drumchapel and north-west Glasgow. Our Operations Managers play a lead role in maintaining anddeveloping these partnerships, and in ensuring the smooth running of a very busy service.We are looking for people who have management or supervisory experience, drive, initiative, and experience to help usmove on to the next stage of our development, and who have a demonstrable commitment to the human rights andinclusion of people who have a learning disability.**Benefits**Employee benefits include:• 33 days leave (including public holidays) rising to 38 days after five years’ service.• An enhanced pension scheme.• Free life cover.• Free access to counselling and wellbeing services.• Support for training and professional development.Then come and work for Enable Works.Your role, as an Employment Coordinator is to provide support to people who have barriers to work to make progresstowards and achieve well paid, sustainable employment.Enable Works are the leading specialist provider of employability services for people who have barriers to work. Webelieve that every person in Scotland has the right to work in a job that is high quality and well paid.Enable Works supports over 7000 people every year across 30 Local Authorities to learn skills for work.We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland'sworkforce.We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and following a period ofsignificant growth we are looking to grow our team.We offer a generous salary, excellent benefits, and opportunities to develop and grow in your role.We offer flexible working practices that promote a strong work/life balance so that when you are at work you can bethe best version of you.Values are more important to us than qualifications or experience, so if you don’t think you meet every requirementthat’s ok, we still want to hear from you.Please make sure you include a detailed personal statement in the ‘More about you’ section of the application to tellus how you are suited to the post.There is a pay award pending for Enable Works staff.**About You****We really need you to have these*** The drive, energy and commitment to support people to obtain high* quality, well paid jobs* Ability to manage your own workload and prioritise as needed* Confident communicator* Strong attention to detail* Professional presentation and personality* Some knowledge of the local community* Ability to work with people at any age who have challenging barriers to employment* IT literacy* Comfortable working towards targets* A natural, professional relationship builder* A full driving licenceOur vision is that every person in Scotland is able to access the support they need to find a high quality job thatpays them well and your drive and commitment to this job will help them get there. You will recognise eachclients individual skills and aspirations and work with them to find a job that they love.Our culture is autonomous so that means we trust you to make the right decisions for your clients, therefore you needto manage your work load well and be accountable for your time. Attention to detail is important as it means youcan work accurately and follow instructions.At Enable we believe in developing all our staff and we provide an extensive learning programme together within-house career development opportunities.We also have an excellent range of staff benefits on offer including but not limited to:* Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.* Employee Assistance Programme* Cycle to Work Scheme* Season Ticket Loans* Blue Light CardStarting a career with Enable is the first step towards making a real difference in our award-winning #J-18808-Ljbffr
Location:
City Of Edinburgh, Scotland, United Kingdom
Job Type:
FullTime

We found some similar jobs based on your search