Service Operations Officer

Full-time, Permanent

Location: Rolls Royce London Heathrow Service Centre - Scylla Road

An exciting opportunity has arisen for a Customer Services Officer in the London Heathrow Airline Support Team (AST), which is part of the wider European Customer Regional Team.

The Customer Services Officer role is integral to the planning and delivery of services to our Airline Customer operating out of London. Prime interfaces include Fleet Planners, Services Managers, Engine Projects, Service Line teams, in particular Management of On Wing Support activities, which is the core part of the role.

You will be part of a small cross functional team with a broader level of services planning responsibilities and have the ability to build close working relationships and a flexible approach.

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

We offer excellent development, a competitive salary and remarkable benefits. These include performance bonus, share plan, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

What you will be doing, Key Accountabilities:

• Responsible for the execution of services delivery tasks for British Airways Operation, with the position based in London Heathrow
• Deliver critical customer delivery plans in accordance with Service Line & Engine Team policies.
• Management of the delivery of On Wing Services Activities, direct Customer interface for the planning and management of all On Wing Tasks, also interfacing with our Global Planning Team (GPT) based in Singapore.
• This role also supports managing Customer Relationships, with regards to the Operational requirements for Below the Pylon Parts Management.

Desirable Skills and Knowledge

Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

• Planning and programme management experience
• Able to work in a multifunctional / multicultural environment
• A distinct drive for results
• Strong analytical problem solving - managing internal / external operational data
• Strong organisational skills are essential and managing ambiguity on a daily basis, due to the nature of the Airlines Operations, change is normal, and needs to be managed well.
• Degree in a technical or numerate discipline or relevant industry experience

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting, and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we’ll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

Job Category

Service Operations

Posting End Date

27 Jul 2025