Overview

Job Role : Service Readiness Manager

Job Type : B2B Contract – Inside IR35

Duration : 6+ Months Duration

Location : London/Manchester/Bristol, UK

Working Mode : Hybrid (2/3 days onsite in a week)

Required : Active SC – Security Cleared Staff

Job Description :

Service Readiness

• DDTS approved Service Design Packages (SDPs): All standard DDTS governance processes and templates should be used in relation to Operational Service Readiness.
• SDPs that are assured (if created by the vendor partner) or created and approved by the Service Design Review Board (SDRB) to include reviews of previously approved SDPs where changes have been made by the vendor partner.
• SDPs need to comply with Client DDTS” Service Design standards, with input from ITIL process SMEs and other stakeholders as defined within the SDP template and ways of working document.
• Acceptance responses from SMEs, documented through the Document Review Form (DRF), which is used to capture comments from SMEs on the SDPs.
• SDPs to be built around the approved technical high-level design and the proposed support model.
• The SDP should identify any service risks, clearly documenting mitigation actions and risk owners.
• Creation and presentation of a summary of the SDP into the Service Design Review Board using approved templates.
• Management of actions and resolution of caveats emanating from the SDRB meeting.

Service Transition

• Adoption of remedial actions following approved design phase.
• Creation of Service Transition Template using Standard Operational Service templates.
• Thorough and robust engagement across DDTS and CLIENT to ensure risks are understood, accepted and publicised.
• Robust planning using standard Operational Service Readiness processes to safely transition services into live service.
• Upon completion of the Service Transition Template, sharing and gathering of the approved Service Readiness Certificate with relevant parties.
• 100% completion of the Service Transition Template and related activities; exceptions to this to be agreed by Head of Profession Operational Service Readiness.
• Publication of warranty timelines and agreement of warranty exit criteria.
• Upon completion of warranty criteria, publication and sign-off with relevant parties of the Operational Acceptance Certification.

Governance

• The expected outcome is that projects are approved by SDRB as per above and Stage Gate.
• Board attendees, to move through this Stage Gate (Readiness for Service – Stage Gate 4).
• Expert service design opinion provided through Stage Gate reviews, particularly Readiness for Service Gate (Stage Gate 4).
• Resolution of outstanding queries/actions on the current Service Design tracker in use by BAU Service Readiness Team.
• Delivery of Operational Transition and engagement with other colleagues to ensure Readiness for Service gate milestones.
• Support to the project lead to enable project delivery milestones to be met.
• Service Design activities need to have been completed and approved before the required date to enable Transition Management to be delivered within reasonable timescales.

Additional Responsibilities

• Attendance at weekly meetings with Operational Service Readiness to ensure knowledge sharing and completeness of information.
• Fortnightly reporting on progress of all Services moving through Design and Transition to be shared with relevant parties.
• Attendance at monthly Stakeholder programme review.
• Targets around movement of projects out of Warranty to be agreed with programme.

Qualifications

• Must hold a minimum qualification of ITIL Foundation.