Job Description

ServiceNow Architect – ITSM Specialist | Elite ServiceNow Partner | London, one day a week in office.

I'm looking for a ServiceNow Architect with deep ITSM expertise to shape transformative service experiences for global clients. My client is one of the UK’s most respected ServiceNow partners—where innovation meets impact.

As a senior member of their architecture practice, you’ll lead end-to-end ITSM solution design, ensuring optimal platform performance, user experience, and long-term scalability. You’ll act as a thought leader across internal teams and client landscapes, helping top-tier enterprises elevate their service delivery with future-proof ServiceNow frameworks.

You will:

• Architect robust ITSM solutions using ServiceNow’s latest platform capabilities
• Translate complex business needs into elegant, scalable technical designs
• Lead technical workshops with C-level stakeholders and delivery teams
• Guide developers and consultants through delivery best practices and performance optimization
• Own architectural governance and review, ensuring alignment with platform and partner standards
• Identify opportunities to extend ITSM into ITOM, HRSD, and custom applications

You must have:

• Proven success as a ServiceNow Architect.
• Expert-level experience in ITSM suite: Incident, Problem, Change, Request, Knowledge, CMDB
• Strong knowledge of scripting (JavaScript), Flow Designer, and IntegrationHub
• Experience working with large enterprise clients in regulated environments
• Certifications: ServiceNow Certified Technical Architect (CTA), Implementation Specialist (ITSM), System Administrator
• Excellent communication and stakeholder engagement skills

You will join an Elite ServiceNow Partner with Gold-level status and glowing CSAT who have an award-winning delivery team with access to marquee projects and clients.

This role will offer you opportunities to lead innovation across several different industries such as finance, healthcare, government & you will work in a collaborative, supportive culture that prioritizes excellence and growth.

If you are interested in this role please apply below or send your CV to keira.sparkes@opusrs.com