Job Description:

ServiceNOW Senior Technical Consultant - Source to Pay

Location: remote within the UK

Salary: Dependent on Experience

The role:

As a ServiceNow Senior Technical Consultant, you will be part of an innovative team, working to develop world-class customer solutions using the ServiceNow platform.

You will provide technical consulting services to clients, contributing to the design and delivery of technical solutions—including customizing package-based solutions, data design and conversion, technically focused testing, and configuration of technical infrastructure components. You’ll serve as a technical resource on project teams, developing and demonstrating specialized knowledge and skills in ServiceNow as an enterprise solution.

In particular, this role will have a strong focus on designing and implementing ServiceNow solutions that support Source-to-Pay (S2P) processes, integrating with procurement, sourcing, and finance systems to streamline operations and enhance value delivery.

You will provide guidance, thought leadership, and hands-on development to both client and internal technical resources.

Responsibilities:

• Be part of a team of ServiceNow specialists delivering enterprise-grade ServiceNow solutions to multiple clients

• Lead or support workshops and requirements gathering, especially for Source-to-Pay workflows, and advise on design best practices

• Develop and implement ServiceNow configurations and customizations to meet business requirements—including procurement, sourcing, and supplier management workflows

• Integrate ServiceNow with ERP and procurement platforms (e.g., SAP, Oracle, Coupa, Ariba)

• Participate in testing, customer demonstrations, UAT, and go-live activities

• Mentor and train junior team members

• Produce high-quality documentation and client training materials

Requirements:

• Proven experience in ServiceNow design and development, ideally in a consulting environment

• Experience with Source-to-Pay (S2P) processes and procurement/supplier management workflows highly desirable

• Strong scripting skills (JavaScript, HTML/XHTML, XML, CSS, AJAX, AngularJS)

• Solid understanding of service management concepts, delivery assurance principles, and methodologies

• Experience with building custom applications and platform integrations

• Certifications desired:

  • ServiceNow Certified Administrator

  • ServiceNow Certified Implementation Specialist (e.g., Procurement, ITSM, or SPM)

  • ServiceNow Application Developer

  • ITIL Foundation

  • Additional certs (e.g., HR, CSM, FSM, Service Portal, CMDB, SAM, ITOM, ITBM, PPM) are advantageous

• Excellent written and verbal communication skills

• Strong customer service focus and ability to present to senior stakeholders

• Ability to work both independently and as part of a team, with a proactive and analytical mindset

• Willingness to travel to client sites and attend workshops when required

What we offer:

• Join one of the leading ServiceNow partners committed to excellence

• Ongoing training, certifications, and career development

• A collaborative, supportive team environment where knowledge-sharing is key

• Flex benefits scheme including:

  • Pension

  • Life and Health insurance

  • Travel insurance

  • Retail discounts/vouchers

  • 25 days holiday (with option to buy more)

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