Overview

Join to apply for the ServiceNow Solution Architect role at Kyndryl.

The role focuses on leading the design and delivery of enterprise ServiceNow solutions across ITSM, SPM, ITOM, ITAM, CSM, IRM, App Engine, Automation Engine, with HRSD in platform scope but not in scope for this role. The CIO platform team partner will guide technical solutioning, manage development and project resources, and align solutions with CIO strategy, architecture boards, and SOX controls.

Key Responsibilities

• Strategic Product Ownership
• Translate business requirements into scalable, innovative ServiceNow solutions aligned with enterprise platform architecture.
• Act as the trusted advisor to stakeholders for ServiceNow capabilities, features, and enhancements.
• Technical Leadership & Architecture
• Lead and direct a team of product Architects.
• Serve as the technical lead and solution architect for projects and configurations on ServiceNow.
• Oversee configuration, integration, and development activities ensuring adherence to enterprise architectural and security standards.
• Team & Delivery Oversight
• Lead and mentor project development teams comprising developers, BAs and testers.
• Drive agile sprint planning and execution across an ongoing platform-wide program of work.
• Ensure quality assurance, performance testing, and change control processes are embedded in delivery.
• Support the interview and selection process for new team members.
• Governance & Stakeholder Engagement
• Act as the key liaison between stakeholders and the enterprise CIO ServiceNow team.
• Ensure compliance with CIO architecture, data privacy, security, and development standards.
• Contribute to enterprise-wide ServiceNow governance bodies, design reviews, and platform health initiatives.

Qualifications

• Minimum of 5+ years of experience.
• Bachelor degree in Computer Science or similar preferred.
• Experience managing 4-6 direct reports.
• Certified ServiceNow System Administrator (required).
• 7+ years of ServiceNow platform experience, with at least 3 years in solution architecture and/or product ownership roles.
• Proven experience designing enterprise-scale ServiceNow solutions within a global environment.
• Strong understanding of agile delivery practices, stakeholder engagement, and cross-functional team leadership.
• Excellent communication and influencing skills across IT stakeholders.
• Hands-on experience with Flow Designer, Integration Hub, Service Portal, and Scoped Applications.
• Experience with Agentic AI (Moveworks, Aisera, etc) is advantageous.

Desirable Certifications

• Certified Implementation Specialist – e.g., ITSM, ITAM, ITOM (highly desirable).
• ServiceNow Certified Application Developer (preferred).
• Certified Technical Architect (CTA) or progressing towards CTA (preferred).
• Agile/SAFe certifications (e.g., Scrum Product Owner) a plus.

What You Can Expect

State-of-the-art resources and Fortune 100 clients provide opportunities to innovate, build new capabilities, and advance your career. Kyndryl emphasizes employee well-being, diverse learning programs, and inclusive culture. Benefits support you and your family wherever you are in your life journey, with opportunities to certify across major platforms and participate in company-wide volunteering and giving platforms.

Work at the intersection of enterprise platforms and employee experience, with flexible, remote working and a global team.

Why Join Us?

• Play a pivotal role in transforming IT services in a large, multinational organization.
• Lead high-impact projects on one of the world’s most advanced ServiceNow environments.
• Join a team that values growth, customer success, and inclusion.

Additional Information

Location: London, England, United Kingdom (London area postings referenced as part of job footprint).