Overview

We are seeking a ServiceNow Certified Technical Architect (CTA) to join a central government department within their ServiceNow Platform Engineering team.

You will report into the Lead for Platform Engineering & Live Operations, working closely with senior engineers, product managers, and delivery teams to define technical solutions and design patterns in a large-scale enterprise environment.

Responsibilities

• Aligning IRM Entity Hierarchies with the Common Service Data Model (CSDM).
• Designing integration patterns to transition ServiceNow user access to zScaler.
• Supporting expansion of the Service Portfolio Management (SPM) module.
• Defining secure patterns for exposing ServiceNow REST APIs.
• Leveraging HRSD to deliver complex case management.

Essential skills

• ServiceNow CTA certification.
• Experience in IRM, SPM, HRSD and API integration.
• Strong background in CSDM alignment and risk management.
• Ability to engage with governance forums and technical stakeholders.
• Existing or eligible for SC Clearance.

Working arrangement

Hybrid working: 60% office presence across 4 weeks (Manchester, Leeds, Blackpool).