Overview

Job Title: ServiceNow Technical Architect Manager / Associate Manager

Location: London, Manchester or Edinburgh

Level: Manager & Associate Manager

Salary: Competitive Salary & Package (Dependent on Experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

As a ServiceNow Technical Lead/Architect you

• You can understand business challenges and architect system solutions with ServiceNow
• You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients.
• Provide leadership and technical design authority oversight on critical ServiceNow programs at Fortune 500 clients.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
• You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect
• You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
• Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
• You are someone that is process oriented and prefers order over chaos.
• You are comfortable asking for help from peers and Subject Matter Experts when needed.
• Strong background working with Enterprise Software companies and/or Consulting companies.

What’s In It For You

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Responsibilities

• Knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
• Experience leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews.
• Minimum 5+ ServiceNow CIS certifications
• Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)
• Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services
• Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP)
• Security Clearance is desirable, or the ability to obtain SC clearance is required.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We are an equal opportunities employer and welcome applications from all sections of society and do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications: 31/08/2025

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Internet Publishing