Services Associate - Entry Level Project Manager

Who We Are:

PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want – without disruption.

PureSpectrum facilitates more than 65 million online interviews annually through our Marketplace. PureSpectrum also developed the industry’s first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023 & 2024), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020-2024). PureSpectrum is rapidly becoming the leading solution for quality multi-sourcing, as well as end-to-end automated research solutions.

The Opportunity:

PureSpectrum is seeking a highly motivated Services Associate - Jr. Project Manager to launch their market research career (no experience required). Learn project management by assisting with client projects, ensuring successful delivery, and exceeding expectations. Develop a customer-centric mindset and collaborate with a supportive team in our fast-paced environment. You will report directly to the Associate Director, Services, gaining valuable mentorship.

This entry-level role is perfect for a quick learner eager to grow in market research — with potential for a career path into the Customer Success team , depending on your interests and knowledge as you develop in the role.

Location: Camden Town, London; in-office requirement 3-4 days a week

Your Responsibilities:

• Develop and maintain an understanding of client service offerings, best practices, delivery capabilities, and technology platforms
• Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without quality issues
• Oversee and lead easy to moderately complex projects with little to no supervision (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc.) for full-service and sample-only projects; ensuring customer & business expectations are met or exceeded
• Oversee and help manage complex projects with supervision and support from senior team members
• Follow established best practices and processes for project delivery
• Provide feedback to sales on project performance to help improve delivery and key metrics for future projects
• Take ownership of problematic situations and work closely with team members to develop solutions that resolve problems
• Take accountability in the sales process by working closely with sales to provide high-quality customer service to help win future business

Requirements:

• Ability to manage multiple projects with competing priorities.
• Ability to learn and use new technology platforms to meet or exceed customer and project needs.
• Ability to find innovative solutions to address customer and project needs.
• Solid judgment and critical thinking skills.
• Excellent communication and analytical skills.
• Ability to be proactive in anticipating problems and providing solutions.
• A passion for curiosity and a drive to learn continuously.
• Ability to foster positive relationships across teams and customers.

Nice to Have:

• Prior experience in Market Research is preferred, but not required.

We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. Our continued success begins with our culture and core values. Our values guide everything that we do, and our employee benefits are a reflection of that. Benefits include:

• Wellness Stipend
• Paid PTO and sick time
• Team events and celebrations
• Learning & Development

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.

The pay range for this role is:

40,000 - 45,000 GBP per year (Hybrid (London, England, GB))